Fandango Contacted Fandango 2 hours after Purchasing 2 Tickets for Text Message Delivery To Change Date Because of Illness Internet

I purchased 2 tickets on the internet for a Friday Night monie at 7:15 PM. My wife came home with a migraine headache and the last one she had lasted over 2 days. I went online and selected "Chat" and someone answered whose name, I believe, was "Olivio". I explained the situation to him and this was about 4 hours after I bought the tickets but 2 hours before the movie was to start. I asked him to cancel the tickets, explaining the situation, and just give me a credit for future use. He insisted I purchase 2 new tickets for the movie on another date, again paying Fandango (Which is owned by the evil COMCAST!) and then he would give me a one time courtesy refund on the 1st set of tickets. Since they were electronic, why couldn't he cancel them in the computer and leave a credit in my account. I even offered to allow him to switch it to the same movie, at the same time just one day later and if I couldn't use them, I could give them to someone else. He stated that once a purchase is made, that's it - tough luck, no recourse! If I had purchased them at the theater which I have always done in the past, the theater would have made allowances for an illness and gave me a voucher to use for a different day. This has happened in the past when we were watching a movie that had strobe lights in the video which triggered a migraine in my wife and I received the ticket voucher from the manager who was very understanding. BEWARE!  DO NOT DEAL WITH FANDANGO!!  BESIDES CHARGING A WORTHLESS SERVICE FEE, THEY JUST WANT YOUR MONEY AND ONCE THEY HAVE IT, TOUGH LUCK!!!  And why would they think I would be stupid enough to buy another set of tickets and give them more money since they already had mine? To top it off, Olivio, the representative I was explaining the situation to on their "chat" feature simply disconnected from the chat.

FANDANGO is a RIPOFF and if you use them, you deserve to be ripped off!!