Fantastic Sam's rude service, ripoff, abused and mistreated, the business that doesn't give a d**n Walnut California

hello my name is melissa i worked @ fantastic sams in barstow ca. this is where i began my career as a hairstylist. I recieved top notch training that i have carried with me throughout my career. iwas also tought about customer service they are always right and you should do watever it take to make them feel comfertable and leaving with a smile only to come again and again as a return client because of the great service all around.I recently relocated to oregon and sadly there aren't that many sams around here.I have been @ a smart style salon about 2 years now and in this short time i have gained a huge clientel due to what i learned @ a fantastic sams.that was a great salon and a great owner thanks mike.

While the incident reported here happened long before we owned this salon, I believe Kristy might have brought this to the owner's attention or reported it to the corporate office by telephone or through the Fantastic Sams website,http://fantasticsams.com/ before writing this report.

Kristy would have gotten a response to her complaint and most likely would have been satisfied with the outcome.

Fantastic Sams is serious about customer satisfaction and goes to great lengths to continuously educate our stylists so they can best serve our guests. While the type of incident reported happens rarely, these are taken seriously.

When I purchased the Walnut salon I understood that there were problems with stylists and as a result the salon was doing poorly.

Since we have taken over, we have built a loyal customer base that continues to grow. Our customer base is growing because we pay attention to our guests needs, provide excellent service and make sure that our salon is well staffed.

I extend to Kristy and all others who might be reading this the invitation to visit us. I am confident that you will have an enjoyable experience but more importantly, receive professional hair service that is the equal of the best available.

John M. Wallach
Owner
Fantastic Sams Walnut

While the incident reported here happened long before we owned this salon, I believe Kristy might have brought this to the owner's attention or reported it to the corporate office by telephone or through the Fantastic Sams website,http://fantasticsams.com/ before writing this report.

Kristy would have gotten a response to her complaint and most likely would have been satisfied with the outcome.

Fantastic Sams is serious about customer satisfaction and goes to great lengths to continuously educate our stylists so they can best serve our guests. While the type of incident reported happens rarely, these are taken seriously.

When I purchased the Walnut salon I understood that there were problems with stylists and as a result the salon was doing poorly.

Since we have taken over, we have built a loyal customer base that continues to grow. Our customer base is growing because we pay attention to our guests needs, provide excellent service and make sure that our salon is well staffed.

I extend to Kristy and all others who might be reading this the invitation to visit us. I am confident that you will have an enjoyable experience but more importantly, receive professional hair service that is the equal of the best available.

John M. Wallach
Owner
Fantastic Sams Walnut

While the incident reported here happened long before we owned this salon, I believe Kristy might have brought this to the owner's attention or reported it to the corporate office by telephone or through the Fantastic Sams website,http://fantasticsams.com/ before writing this report.

Kristy would have gotten a response to her complaint and most likely would have been satisfied with the outcome.

Fantastic Sams is serious about customer satisfaction and goes to great lengths to continuously educate our stylists so they can best serve our guests. While the type of incident reported happens rarely, these are taken seriously.

When I purchased the Walnut salon I understood that there were problems with stylists and as a result the salon was doing poorly.

Since we have taken over, we have built a loyal customer base that continues to grow. Our customer base is growing because we pay attention to our guests needs, provide excellent service and make sure that our salon is well staffed.

I extend to Kristy and all others who might be reading this the invitation to visit us. I am confident that you will have an enjoyable experience but more importantly, receive professional hair service that is the equal of the best available.

John M. Wallach
Owner
Fantastic Sams Walnut

While the incident reported here happened long before we owned this salon, I believe Kristy might have brought this to the owner's attention or reported it to the corporate office by telephone or through the Fantastic Sams website,http://fantasticsams.com/ before writing this report.

Kristy would have gotten a response to her complaint and most likely would have been satisfied with the outcome.

Fantastic Sams is serious about customer satisfaction and goes to great lengths to continuously educate our stylists so they can best serve our guests. While the type of incident reported happens rarely, these are taken seriously.

When I purchased the Walnut salon I understood that there were problems with stylists and as a result the salon was doing poorly.

Since we have taken over, we have built a loyal customer base that continues to grow. Our customer base is growing because we pay attention to our guests needs, provide excellent service and make sure that our salon is well staffed.

I extend to Kristy and all others who might be reading this the invitation to visit us. I am confident that you will have an enjoyable experience but more importantly, receive professional hair service that is the equal of the best available.

John M. Wallach
Owner
Fantastic Sams Walnut

I have also experienced a Fantastic Sams rip-off. While the manager said he would give me my money back, the owner said "no way and to get out of his store."

I am asking for the stylist's license # and am writing to Terry Eubanks, the new Southern Ca. Regional Director in Garden Grove.

My mis-hap took place on Dec. 23, 2005 at the Fantastic Sams 9026 Venice Blvd. Culver City, CA 90232.

i work in batavia,ny at a fantastic sams. i have an awesome manager and the owners are the greatest! we ,including myself treat every guest with the utmost respect. we make everyone comfortable while waiting,during the service and after they leave. you cant put down a whole company because of a rude few. i suggest you write to the owner,not the corp headquarters in anaheim,ca. each salon is individually owned and operated

Hello, My name is Melinda and I am an employee of the Fantastic Sam's in Jackson Ohio! Although I nor my regin of Sam's had anything directly to do with your day of misery, Let me apologise on behalf of any decent stylist anywhere! I too have had bad experiences prior to joining the business 10yrs. ago! Unfortunatly there are stylists out there who give the rest of us a bad name!

It is my sugestion that in the future...if the stylists looses your confidence at any point...ask for the manager on duty! You are their #1 responsibility from the moment you entered the door-no excuses! there is always a higher step to be taken if you don't recieve the satisfaction from that individule-let them know that!

I am proud to say that I work for Fantastic sam's and I assure you that there are alot of possitive experiences to be had with our company! I hope you got your money back and were also treated to a V.I.P. cut with the manager of that salon! Good luck- If you are ever in Jackson ohio look us up because I know our staff can reaseure your fears and concerns with Fantastic Sams!

Thank you, (6yrs.service)

After reading the report about the poor girl who went to Fantastic Sam's, I had to write to say that not only did I get a strange looking haircut, but the stylist handed me the blow-dryer to dry it myself, as she was in a hurry to clean up her station at the end of the day!

You did not mention, if "Babes" was the only employee there? Is she the owner/manager? (I hope not.) I would recommend you to contact the manager of this branch. Send/give him/her a copy of this report.

Here is the corporate address for Fantastic Sams, send them your letter/e-mail:-)

Fantastic Sams
International Headquarters
10517 Garden Grove Blvd
Garden Grove, CA. 92843
James J. McPhee
President
feedback@fantasticsams.com