farmer seed and nursery They are RUDE, and no matter what you do they will find a way around giving you what you deserve! Faribault Minnesota

Hello I am trying to find out what the status is for my request. I have sent all the information for my bank account showing that I was charged and then given a refund and then charged again. Please let me know. I plan on writing a review but was wanting to hold off till I get this taken care of to determine my review.

 

Thank you, 

Stacey Lemming

On Thursday, September 25, 2014 4:44 PM, Farmer <customercare@Farmerseed.com> wrote:

Thank you and please allow 1-2 weeks for the information to be received and processed. 

Thank you, 

Customer Care

On 9/24/2014 10:45 AM, Stacey Lemming wrote:

I will be sending out statements showing the initial charge,  the refund and then the refund reversal.  I plan on sending it out tomorrow morning.  Stacey Lemming Sent from Yahoo Mail on Android From:"Farmer" <customercare@Farmerseed.com> Date:Wed, Sep 24, 2014 at 9:30 AM Subject:Re: Status We have never received paperwork of the charge back reversal. The proof of purchase only shows the original charge.  Thank you, Customer Care On 9/20/2014 2:58 PM, Stacey Lemming wrote: Hello I was wondering what the status is regarding my request. .. Thank you,  Stacey Lemming Sent from Yahoo Mail on Android From:"Farmer" <customercare@Farmerseed.com> Date:Tue, Sep 2, 2014 at 6:04 PM Subject:Re: Status If this is the case then we will forward a request for a refund. Please allow 1-2 weeks for processing.  Thank you, Customer Care On 9/1/2014 12:25 PM, Stacey Lemming wrote: Hello. I ask that you look at your records again. Yes the money was refunded back to me but then it was taken back out about 1 month later. I can send you all 3 records of where it was taken out then refunded and then taken out again if that is what you need. But I was charged for the product.  Please let me know what I need to do. Thank you,  Stacey Lemming Sent from Yahoo Mail on Android From:"Farmer" <customercare@Farmerseed.com> Date:Mon, Aug 18, 2014 at 9:00 AM Subject:Re: Status We apologize, but our records indicate that you have filed a charge back for this order. We can not proceed with a replacement at this time.  Thank you, Customer Care On 8/13/2014 3:38 PM, Stacey Lemming wrote: I sent it out July 16th. Sent from Yahoo Mail on Android From: Farmer <customercare@Farmerseed.com>;  To: Stacey Lemming <seanncaleb@yahoo.com>;  Subject: Re: Status  Sent: Wed, Aug 13, 2014 3:47:31 PM  Please verify when this was sent as it does typically take 1-2 weeks to be received and processed.  Thank you, Customer Care On 8/12/2014 10:28 AM, Stacey Lemming wrote: Hello. I sent out the information you needed to replace my order because several of them were dead when I got them. I'm trying to find out what is going on with the process. I have been waiting to hear back and I have gotten nothing. Please let me know. I'm very disappointed that I am being treated like this. Stacey Lemming Sent from Yahoo Mail on Android From: Farmer <customercare@Farmerseed.com>;  To: Stacey Lemming <seanncaleb@yahoo.com>;  Subject: Re: Status  Sent: Tue, Jul 15, 2014 5:02:02 PM  We do not accept scanned copies. We will require this information to be sent by mail in order to proceed.  Thank you, Customer Care On 7/14/2014 5:13 PM, Stacey Lemming wrote: I emailed a copy of my bank statement showing the charge on my account. Thank you,  Stacey Lemming Sent from Yahoo Mail on Android From: Farmer <customercare@Farmerseed.com>;  To: seanncaleb@yahoo.com <seanncaleb@yahoo.com>;  Subject: Re: Status  Sent: Mon, Jul 14, 2014 3:05:39 PM  Thank you and please allow 1-2 weeks for your request to be received and processed.  Thank you, Customer Care On 7/11/2014 6:25 PM, seanncaleb@yahoo.com wrote: Hello. I thank you for offering to replace the order. There was a total of 4 that even after being planted never grew and are basically sticks standing in the ground. There were several that grew and are very beautiful. I plan on printing out my bank statement showing that the order was charged to my account. Thank you,  Stacey Lemming Sent from Yahoo Mail on Android From: Farmer <customercare@Farmerseed.com>;  To: <seanncaleb@yahoo.com>;  Subject: Re: Status  Sent: Fri, Jul 11, 2014 6:36:57 PM  We are sorry to hear of this. We can assure you that we inspect the  orders and do not send out dead plants. It is possible that the items  died in transit, however, if they were indeed dead when you received them. The plants are covered under a one year guarantee and we will  replace them upon receipt of your shipping label and written request. You would have indeed received a shipping label. The order can not be  delivered without it as it contains your mailing information. The label  we are referring to is the label that was attached to the outside of  your package that has your name and address and the items you ordered  listed. You received 2 packages, therefore, you should have 2 labels. If you no longer have these labels to send in for replacements, then we  will make a one time exception and will accept a copy of your charge card statement in it's place. Thank you, Customer Care On 7/10/2014 8:37 AM, seanncaleb@yahoo.com wrote: > Hello I am writing this because I placed an order with this company. Since then I have filed a claim with my bank because the product I received was not only dead but several of them have not even grown. I never got a shipment label so even if I wanted to return them I couldn't.  Now not only am I stuck with a dead product but I lost money. This is very unprofessional of this company. >