Denied Home Warranty Claim, Fidelity Natinoal Home Warranty. Because I Chose a Local Contractor Since I Could Not Get a Call Answered By Them San Francisco California

Temperature 90 degree plus.  Baby visiting.  AC broke.  Home insured by Fidelity Natinoal Home Warranty. Waited online for 45 mintues to get someone from Fidelity National Home Warranty to take my call and submit a service request. Baby getting overheated.  I gave up waiting for them to answer my call and placed a call to a local HVAC company who responed immediatley and replaced my broken AC compressor.  Now FNHW is denying my claim because I was unable to get anyone at FNHW on the phone to handle my claim so they could call a HVAC contractor of their choice. What a great strategy (NOT): Don't answer calls that might result in claims and when homeowners with policies give up an call their own contracter,s deny the claims saying that I should have waited indefinately for them to answer the phone. There are better home warranty companies out there.