Complaint Review: First Extended Service Corporation - Dallas Texas
- First Extended Service Corporation P.O. BOX 130745 Dallas, Texas U.S.A.
- Phone: 800-527-3426
- Web:
- Category: Auto Warranty
First Extended Service Corporation, Kevin, Tim, Mike Green (Ext. 62747), Tony (Ext.72778) Ignored claim/ explanation, stalled for 4 months w/o decision, denied w/o explanation, refused denial letter to me Dallas Texas
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Sent in claim in March with all explanations. Gave them considerable time to evaluate and make decision (Mar. to July 2008). Called repeatedly and was given run around about it still being in review. Call to "Tim" revealed that they would be paying claim but he didn't know how much - call back in 6-10 days. Called back to Supervisor twice - told it was denied. Asked them to review the phone taping of last conversation with Tim.
I then asked for letter of explanation stating they never paid claims that were not pre-authorized as this was our "problem". Asked for dates of denial and why it took so long. Wanted names of denial board. Tony at extension 62778 said he would send a letter, which he has not sent.
I feel this company is not honest and I have sent letter to car dealer that sold us the policy to tell them such. We were sold a policy that was never going to pay for service, no matter what the circumstance. They are definitely a rip off.
Janis
DURANGO, Colorado
U.S.A.
This report was posted on Ripoff Report on 07/17/2008 06:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/first-extended-service-corporation/dallas-texas-75313-3745/first-extended-service-corporation-kevin-tim-mike-green-ext-62747-tony-ext72778-352564. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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