Fitness Warehouse I have called at least 20 times to get a refund of $200 Los Angeles California

It is hard to start.  I ordered equipment on April 22, 2016.  Not only was it extremely late (like months)  but Fitness warehouse provides no customer service.  Once I received one of the pieces of equipment I had to call and ask where is the other one.  They said oh...and that took another 6 weeks.  

Then when the second piece arrived... it didn't work.  I paid for certified tested equipment and there is no way that happened.  Of course I had to call them back to get an outside contractor to make it work.  The outside contractor that they sent to help us also couldn't get the repair parts from Fitness warehouse.  We eventually pulled everything apart and found nothing was plugged in anywhere.  (meaning no quality control or certification)

But that is just where the saga begins... so based on this debacle they promised me on July 11, 2016 that they would issue a $200 credit on my credit card for the many, many hours I had to spend... one getting the equipment and two...evenually troubleshooting it myself to making it work.... when it was supposed to be certified.  

I have called literally 20 times for the $200 credit.  All promise to take care of it.  I thought Jesse would be the one to solve it as he put me on hold and called accounting and they said they would take care of it that day... but of course.. nothing happens...

It is now 3 months today (October 11, 2016) and I called again and still no credit.  In principle, they promised it and they need to follow through.  I should have read the reviews alot more carefully.