Flagship Van Lines Blessed Van Lines Unified Van Lines Presidential Moving Services Lied About Scheduling My Move/Refused Refund Atlanta Georgia

Based on representations by Evan Wolf (sales), I booked a move on a Friday for the following Friday or Saturday, but told him that I needed to check with my building to see which day the elevator was available. (I lived in a high rise in Chicago and you need to reserve the elevator.) He told me that would not be a problem and to just let him know.  So, I signed the agreement and made a deposit.  I got back to him on Monday when the office re-opened.  He did not answer his phone and did not respond to my text message that the elevator was only available on Saturday.  (Interestingly, when he is in the sales mode, he is great at follow up, but once you sign, forget about it.)

On Thursday, I hear from Emma in dispatch to confirm my move for Friday?!?  What?  I shared with her the text messages I had sent Evan to let him know about the elevator situation.  She informed me that due to the misunderstanding my deposit of $673 would be refundable.  

After getting the run around from Evan (accounting was going to review my request which Emma had said would not be an issue), I spoke to Customer Service (Anita).  I sent Anita the screen shots of the exchange with Evan that showed I had informed him that the elevator was not available. She was going to talk to accounting and get back to me about my requested refund -- which was not supposed to be a big deal.

Today, I spoke to Evan who finally called me back and told me that he had news about my refund.  I think to myself...great...finally.  He then tells me that I would not be getting a refund and further says that it was me who "chose to change my primary moving date" even though he represented to me that I had the choice of the two dates.

(Check out the other Yelp reviews for other very disgruntled customers.)