FlatRate Movers Flat Rate movers Flat Rate Moving Adam Robb Movers steal and Break items offer fake insurance as remedy new york New York

Flat Rate Movers at one time was very reputable. I now know they hide behind a nice looking corporate identity that's about it. I visited their offices, let's just say I wouldn't trust them to hold someone else's lunch.

Prior to my visit, I called Flat Rate and spoke to Adam Robb (not his real name)

We agreed on a move price and they told me it was their movers and employees. They would handle everything!They even offered to pack everything. 

The day of the move: Our movers showed up in an unmarked truck wearing street clothes. It seems Flat Rate outsourced this to some random moving company.They did insiste they were from FlatRate and we call and confirmed they said it was their crew but not their actual people.

The movers instantly said they thought the job was smaller. One mover complained he had to go home early to see his wife, (she doesnt like him out)They rushed to get everything out-- which we thought would be good.

WRONG They didn't wrap most things, and they picked up only some of our stuff.

They left some of the items outside the old location. Thank god a neighbor told us. (we left earlier to open up the new location)

Trying to be responsible we moved our valuables (Fine Art, documents etc) the night before. 

The movers did not wrap a lot of the goods. They broke a Bo Concept dining table, They ruined a 6 x 5 mirror and ironically put a hole throught the canvas of a 30k painting. (The one we moved the night before)

They tried to hide behind their insurance (pay per pound) but they did not break the painting during the move. So they were screwed.

I still paid for the move because the sales person Adam Robb assured me the company would do the right thing and pay for the damages. T

They never paid for the damages or any of the items; nor did they ever pay for the painting that was ruined. (well known artist) 

In addition, they tried to run the cost of my move several times on my credit card. I guess paying for it once wasn't enough. They felt they deserved 3 times that for breaking everything. 

As further proof please feel free to contact me to see photos of the damge or copies of the pol report. 

Thugs hidden behind a customer service number!! Check their Yelp reviews too. The only positive reviews are from their relatives and employees. DO NOT USE.

I'm not the bickering or review writing type but the insulting actions and fake names forced me too. We live in a 2000 square foot loft with a full roof and thank god this ordeal is behind us. Put this story and the use of their business behind you and DO NOT USE FLATRATE MOVERS