Florida Water Testing, Inc. Sold us a water conditioner that never realy did work right Clearwater Florida

Florida Water Testing, Inc. (Ron Bishop-Sales Rep.) sold us a water conditioner as well as an under the sink water purifier with reversed osmosis, on3/27/07.
The total cost for this was $5400. We received a $2000 trade in for our unit which we had been told and shown was not working. I have pictures on file from the water testing performed which led us to this decision.

We where to get additional water testing done after the units where installed. This has never happened. We had one service call after another, as we had problems with the conditioner from the get go. Rusty water, smelly water. stains in my sinks etc.

Always the same story, we did something wrong. The settings where changed, the salt was the wrong kind,etc. We never touched the unit, nor did we change anything on them.

We stopped their salt delivery after their service tech. lied to us about how much salt he put in. Mind you that was the salt that was the wrong kind.

To make a long story short our unit still is not working, the filter for the under counter unit was never changed as the company called and changed the appointment on us just before our 1 yr. was up and now the company is unreachable.

We feel that we, as well as others, have been ripped off by this company. What good is a Lifetime Warranty when there is no one to honor it? We never had these problems with the water conditioner that we had before we got talked into changing it out even though it was only 3 yrs old. Sorry we ever did business with his company. They should be held accountable for their action.

William
Lake City, Florida
U.S.A.