FLORYDAY I ordered clothing different from its pictures. returning these items a complete runaround even though their website promises "easy and worry-free returns" SHIYAN SUB-DISTRICT SHENZHEN

I made two orders: First order was one dress. When I received this order, I was unhappy with its quality and lack of representation to the advertisement picture, I canceled the second order which I had not received yet.

The cancellation of my second order was confirmed, but it was delivered anyway, and I was charged for it. 

I intiated returns for both of these orders. My first order, one dress: I have gotten only the run-around despite their claim of "easy and worry-free returns". Example: "will you accept a 50% return and keep the clothing?" When I responded no, they set up  a return where they deducted $7.00 from the purchase price AND charged me and additonal $8.00 for return shipping, so my return amount would be $18.00 for a $32.00 purchase.

My second order which I canceled, which I received anyway and was charged $115.00, only getting the runaround. 

Their customer service number liste on their website is a fake. I was unable to get through.