Ford Motor Company Deceptive Sales Information about Cmax Energi and No support after purchase Internet

 I have several complaints with Ford connected with the latest Hybrid: 2013 CMax Energi Plugin.

1) Car was advertised as having several applications. One to connect your phone with the car, to obtain information about the battery, charging station locations, etc. However, when the car was purchased (back in November 2012) the applications were not available. Of course, Ford had no information nor the dealership, so we had to silently wait as other owners were having the same problems. We had to wait until May 2013 for some of the applications to be available. And some of them (like the Sync Applink) are still unavailable for the car even when the website for Sync Applink shows the car as being compatible.

2) Dealer has very little knowledge on the car. We had the car sent to the dealership where we purchased it to investigate some problems on the computer. They have not done anything to solve it. Not only that, but I was able to obtain more information from Ford's forum (by talking with other owners) than from their technicians.

3) We received two letters from Ford, showing that they will have to a) do a part replacement and b) do a computer software upgrade. Since There are several applications that are still missing in out car, we sent the car to the dealership. After leaving the car for an entire day, they told us that the part replacement was done, but not the computer software upgrade. They say they need a part to get this done, and will call within a couple of days. I have been calling them since then, and to check if this part is available to get the work done but they always take the message and never call back. It's been two months and they still avoid my calls.

4) I talked with Ford Motor Company directly to address the situation. They opened a case but they have done nothing to solve the problem. Neither the dealership nor the company is taking responsabilities. When I told them that I was going to take legal actions if there was no response, they went ahead and closed the case saying that because I already discussed my case with an attorney, then they will not communicate with me anymore.

To Sum up: They have deceptive information about the features on the car, and they have continously refused to assume responsability and do the work that they themselves have said that they will have to do.