FotoConnection DISCEPTIVE, FRAUDULENT SALES AND POLICIES Midwood New York

I purchased a camcorder online at FotoConnection.com back in Oct of 2007. Everything I ordered came up as in stock. The following day or so, I received a call from John at FotoConnection and he attempted to sell me additional items and said everything was in stock and I'd receive it within a week.

I received the camcorder and accessories EXCEPT for the 2 camcorder batteries I had ordered.

The enclosed invoice actually showed that the camcorder batteries were being shipped from a different warehouse and would arrive shortly.

I called 3 times to find out where the batteries were and was told, twice, that they were en route. Finally, I got a customer service rep that advised me that the batteries had been backordered since before I placed my order online and there was no expected delivery date. Mind you this was after the 10-day return policy had elapsed. I requested an RMA# and they refused.

I submitted 3 AMEX disputes as a result. The 1st inspired FotoConnection to issue a credit of $99 in good faith for the inconvenience. The 2nd response advised that they had credited me for the batteries I ordered but would not accept a return. Keep in mind that these batteries are $149.99 each and I have documentation from AMEX explaining the $99 credit as anything but a refund for the batteries PLUS they never received any complaints when in fact I have all of the dates, times and names of the individuals I spoke with. The 3rd dispute is still pending as I should have been credited $299.98 for the 2 batteries I never received.

I will be issuing a complaint with the BBB and any other complaint service available. FotoConnection practices disceptive sales tactics and outrightly lies. They should be held accountable and investigated accordingly.

CJ
Warren, New Jersey
U.S.A.