fox rent a car Fox Sucks phoenix Arizona

Fox rent a car sucks i arrived at car rental to a 1.5 hour line up, only to have them refuse my reservation for a rental,I made the reservation with my email and phone number for a group of us to rent a car with a designated driver after my online booking thru one of the agents and she switched the drivers name to him, his flight was delayed 3 hours , we called fox they said they would cancel the reservation if he did not arrive before the three hours, so i decided to go pick up the car so not to loose the resevation,seeing as how i made the reservation under my name my email my phone number they did not want to honor the resevation but charge me double the price if i didnt like it step away from the counter and call copporate I was told, after further disscussion he agreed to ask his manager for permission to allow me the original reservation with the privilidge of renting from them, I indicated that we had rented a 7 seater and had 7 sets of golf clubs he said it wouldnt fit, i had confirmed online with an agent that infact the vehicle was in the rate class of an expedtion or suburban but we were given an explorer,and to add insult to injury we left a jacket in the car and i returned the next day to get it and they still have not returned it.Terrible customer service rude people at the counter.