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Report: #880868

Complaint Review: Fred martin superstore - barberton Ohio

  • Submitted:
  • Updated:
  • Reported By: navyp78 — Mogadore Ohio United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Fred martin superstore 3195 barber rd barberton oh 44203 barberton, Ohio United States of America

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I purchased a 2001 dodge neon about a year ago. a week after we had it the turn signals stopped working. i took it to their service center. i told them it was under warranty and i wanted it fixed . all they kept telling me was that i needed to call the salesman i bought the car from and take it up with him .i then got a little loud that's when this big a** guy came out and tried to get loud and nasty with me. he was all puffed up i guess he was trying to scare me and basically kept repeating their was nothing they would do unless i wanted to pay out of pocket . so they then threatened to to call the police  so i left. later my wife called and they told her i was banned from their property and they would call the police and press charges against me for trespassing. i just fixed the problem my self.

So that's the length Fred martin will go to get out of doing some basic warranty repairs 

This report was posted on Ripoff Report on 05/10/2012 12:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fred-martin-superstore/barberton-ohio-44203/fred-martin-superstore-turned-of-barberton-ohio-880868. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 UPDATE Employee

Need More Information

AUTHOR: FMCustomerService - (United States of America)

POSTED: Friday, May 18, 2012

What written warranty are you referring to?  We will need more information to determine the document that is applicable.  Again, please contact Jennifer Bittner at 330-753-4444 or email jbittner@fmcars.com so that we may attempt to resolve this. Thank you in advance.

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#2 Consumer Comment

navyp78

AUTHOR: coast - (USA)

POSTED: Thursday, May 17, 2012

Please share the terms of the written warranty by posting a copy for us to view.

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#1 UPDATE Employee

Response To navyp78 From Fred Martin

AUTHOR: FMCustomerService - (United States of America)

POSTED: Wednesday, May 16, 2012

 Weve attempted to locate you in our system and have been unsuccessful, based on the information provided in your report. Please allow us to have a VIN # of your vehicle or your name and phone number.

This will enable us to attempt to resolve your concerns. You can send this information to jbittner@fmcars.com or call Jennifer at Fred Martin Superstore 330-753-4444 ext 159. I will research your situation andget in contact with you as soon as I can, but I need to know who you are. Sorry for your frustration and thank you for your time. 

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