Complaint Review: Freedom Pop
Freedom Pop Unauthorized charges, bad customer service, no assistance Nationwide
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The old adage, "You get what you pay for", is more than likely a rule to live by. The company Freedom Pop offers a low-cost alternative to cell phone service that sounded great for my daughter. The first issue popped up when I noticed they charged me $15 without my knowledge. I called them and called them and had a very hard time getting a live representative. The only way you can talk with someone is if you call their sales line, otherwise, you need to give the company an additional $5.99 per month for customer care.
So eventually I did what their phone system said and contacted them via their website. I never got an email back saying if the problem was resolved or not so I called their sales number. The person there was able to refund the $15 and said it was due to an automatic top-up to keep the service from being interrupted. I guess it was probably built into the terms and conditions. They gave me the option to "opt-out" of the automatic overbilling like this. I asked that they go ahead and do this.
Fast forward to the present time and they charged me $111.44. I'm a bit irate at this point. I spent 3 hours on the phone trying to talk to someone about the issue. Every time the reps (which many times I got the same person multiple times who's name was Christian). He kept sending me over to this phone line that says if I want live help I need to pay them 5.99 on a monthly basis. Every time I called I basically said, "Hear me out, do not transfer me and do not hang up on me." When I finally said I want to cancel my service the sales rep started to help me out. They told me they would get have someone call me to rectify the problem. They said it usually takes 24-48 hours for someone to call back, but because I am a VIP customer they will have someone call me back. Guess what... by the end of the day still no callback.
I called my bank and they have blocked this company from being able to take out anymore automatic/unauthorized billings. If this company does not rectify the issue of the money they stole from me I will also have those charges reversed by my bank.
My suggestion is to never do business with this company. They have poor customer service, no... make that absolutely no customer service. They steal money from people. My bank account was extremely low the day they decided to take that money causing me to not be able to buy food after we lost all of our frozen and refrigerated food due to a 21-hour power outage.
This report was posted on Ripoff Report on 08/21/2017 06:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/freedom-pop/nationwide/freedom-pop-unauthorized-charges-bad-customer-service-no-assistance-nationwide-1394457. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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