Freelancer.com Priority to the employers even when they're wrong Sydney New South Wales

I've been using freelancer.com for years. Never got a bad review, never got a complaint. Whenever I contacted tech support they never helped. It seems like they're not even reading your messages, but just copying and pasting from some source. 

An employer posted an illegal project. At the time I accepted it I didn't know it was illegal, but the further I talked to him it became clearer and clearer that this is academic cheating, which violates terms of service of freelancer.com. Also there was another terms of service violation where he insulted me. 

The support team doesn't wanna help, one of the staff member who is in sales told me I should report the project and the employer, but the support that is supposed to handle this didn't help at all. They keep closing the chat and my reports didn't even get reviewed! I filed a dispute with all the evidence I have, but I know that disputes never end well for freelancers. 

I worked really hard to build reputation on this website and now one guy who is registered day before posting a project, has no feedback, no verified identity will most likely win a dispute where I provided all of the evidence.