Complaint Review: Frigidaire / Electrolux - Augusta Georgia
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- Author Confirmed
- Frigidaire / Electrolux PO Box 212378 Augusta, Georgia U.S.A.
- Phone: 800-444-4944
- Web:
- Category: Appliances
Frigidaire / Electrolux Will not replace lemon refrigerator Augusta Georgia
*Author of original report: Dealer comes through
*UPDATE Employee: Assistance Offered
*Consumer Comment: READ CONSUMER REPORTS NEXT
*Consumer Comment: READ CONSUMER REPORTS NEXT
*Consumer Comment: READ CONSUMER REPORTS NEXT
*Consumer Comment: READ CONSUMER REPORTS NEXT
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Over the past 2 years, I've had multiple service calls against the same refrigerator, which is under extended warranty. Each time Frigidaire replace a different part, and it always ends up failing again. It is only a $450 refrigerator, and they have to-date spent at least 3 times that trying to fix it.
The latest service call was on 12/11/2008, and the tech that looked at it told me it was going to cost more to repair it than the unit was worth, and that he was going to call Frigidaire to get it declared non-repairable. When he contacted Frigidaire, the technicians he spoke to on the phone would not declare it non-repairable, and told him they want to try to replace yet more parts on the unit. The parts they put on order cost more than the unit itself, plus if you factor labor costs in, once again they are spending more to fix the unit that it's worth.
It has become a waste of time and effort - when I called their consumer line, they will not budge on trying to repair it yet again, and will not replace it. They have a very unhappy customer, and are spending more money to attempt to fix something than it would cost to replace it. This SHOULD BE a no-brainer.
MODEL NUMBER: FRT17G4BW6
Erik
La Center, Washington
U.S.A.
This report was posted on Ripoff Report on 12/12/2008 09:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/frigidaire-electrolux/augusta-georgia-30917-2378/frigidaire-electrolux-will-not-replace-lemon-refrigerator-augusta-georgia-400634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 Author of original report
Dealer comes through
AUTHOR: Erikjohns - (U.S.A.)
SUBMITTED: Tuesday, December 30, 2008
Follow-up on this issue... I contacted the dealer where I originally purchased the refrigerator (Standard TV & Appliance, Portland OR). They contacted the service company and their Frigidaire representative. After the service company agreed it made no sense to do the repair, the Frigidaire representative agreed that a replacement was warranted. The new fridge is being delivered tomorrow.
So, kudos go out to Standard TV & Appliance for knowing what customer service is all about. Frigidaire's corporate customer service was beyond horrible. I did receive a reply from an escalation specialist (Chris Polk), which was nice. But since the dealer came through for me, I don't know if he would have been able to solve my problem or not.
I am happy with the outcome of this, but extremely disappointed in the steps I had to go through to get this resolved.
#5 UPDATE Employee
Assistance Offered
AUTHOR: Chris Polk - (U.S.A.)
SUBMITTED: Friday, December 19, 2008
I am contacting you on behalf of Electrolux Major Appliances. I would like to apologize for the difficulty you have had with your refrigerator. I did look into your file and seen that we authorized the replacement. Thank you for allowing us to assist you. Please do not hesitate to contact me if you have any other questions or concerns.
Sincerely,
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
#4 Consumer Comment
READ CONSUMER REPORTS NEXT
AUTHOR: Laurie - (U.S.A.)
SUBMITTED: Friday, December 12, 2008
I never purchase an appliance without consulting Consumer Reports.
They have already tested them and KNOW THE best product for the money.
When you fail research what you are buying you end up with lemons.
#3 Consumer Comment
READ CONSUMER REPORTS NEXT
AUTHOR: Laurie - (U.S.A.)
SUBMITTED: Friday, December 12, 2008
I never purchase an appliance without consulting Consumer Reports.
They have already tested them and KNOW THE best product for the money.
When you fail research what you are buying you end up with lemons.
#2 Consumer Comment
READ CONSUMER REPORTS NEXT
AUTHOR: Laurie - (U.S.A.)
SUBMITTED: Friday, December 12, 2008
I never purchase an appliance without consulting Consumer Reports.
They have already tested them and KNOW THE best product for the money.
When you fail research what you are buying you end up with lemons.
#1 Consumer Comment
READ CONSUMER REPORTS NEXT
AUTHOR: Laurie - (U.S.A.)
SUBMITTED: Friday, December 12, 2008
I never purchase an appliance without consulting Consumer Reports.
They have already tested them and KNOW THE best product for the money.
When you fail research what you are buying you end up with lemons.
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