Frontier Pharmacies, Frontierpharmacies.com Fraud Theft Tallahassee Florida *EDitor's Suggestions on how to get your money back into your bank account!

The business, FRONTIER PHARMACIES, that I am exposing is an internet pharmaceutical website (frontierpharmacies.com) advertising the lowest prices on prescription drugs.

I went to their website (frontierpharmacies.com) placed an order, entered my credit/banking information to complete payment for order. I was under the impression that once they confirmed with my Dr my prescription, that my order would be filled and immediately ship my prescription. Once i confirmed my order and the payment was sent, another little pop up screen came up and it stated that 19.95 of the payment I had just sent was nonrefundable and a cover charge for the processing of my order. It was immediately withdrawn from my debit/checking account.

I have never received my order and now 5 months later, i am discovering that not only was my bank account billed the 19.95 for the processing of my order but that they have also enrolled me in a membership program and consecutively and monthly have been billing my account 20.95 for a membership to their prescription savings plan. Never was this membership nor the charges mentioned prior. They make their money by consumers like me who are not on top of every banking transaction and are unable to stop such unauthorized and blatently fraudulent charges.

Time came for me to dispute the validity of the charges and question the whereabouts of my order and the website, frontierpharmacies.com, is now not a working website. When I have tried calling the 866-221-5391 that is the contact number regarding the charge on my bank account, I was told that they are only a customer service number and are not directly related to the charges being made to my account. The call center has a website of cs@customerservicemv.com and i was told that they were in the Netherlands as well as Italy however the people i spoke to at the call center, Jade and Andy, had remarkable english accents.

I was told that they simply are a call center set up to take calls for over 500 companies. They are of little to maybe no help thus far. Then i stumbled on the 95 consumer ripoff reports here on this website for the same business and forwarded these 95 reports to the call centers email. Ouch.

The charges are showing up on my bank statement as :
POS PUR FROM CHK LSM5-US-PAY.COM 866-221-5391

I have contacted my bank and was given the above number and told to try and work it out with the company that is making the debits. The number never has worked for me. I have been left on hold every time and never have i been able to get a live person on the line. To date, this scheme has costed me $99.43

I plan to investigate futher into the identities of this business, the owners and their physical address. I will report this the BBB as well as my attorney general and commissioner of state and well as the same FL officials.

Additionaly help in my battle would greatly be appreciated.

I have been told by the call center after explaining my failed attempts that they would aide me in retrieving my stolen money. Guess we will see!

Charlotte
cabot, Arkansas
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.




According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.



And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.




Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson - Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers




CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.