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Report: #1459545

Complaint Review: Frontpoint Security - Vienna VA

  • Submitted:
  • Updated:
  • Reported By: Gregory — Bethlehem PA United States
  • Frontpoint Security
    1595 Spring Hill Road
    Vienna, VA
    United States

Frontpoint Security Beware of Shady Frontpoint Security Company Vienna VA Virginia

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Please beware of shady FrontPoint Security cancellation policy. I was with this company for over six and a half years. As new technology came out, I decided to switch over to something that made more sense for my family. I figured it would be no big deal to call and cancel the service. To my surprise, i waited on hold for almost 35 minutes to speak with someone in the cancellation Department. Upon speaking with Alain Hernandez, he informed me that I would have to respond to an e-mail to cancel the service. I went ahead and replied to the email while on the phone with him. He then proceeded to inform me that although it was September 4, 2018 I was going to be billed the rest of September and October as they need 30 days notice to cancel service. I asked who is it that I can speak to to have the charges waived. He informed me that there was no supervisor available to speak to and said that he can leave a message and they would get back to me in 72 hours. The company basically tried to squeeze me out of $86 for services that were not rendered. I will be contacting the Attorney General's office and the Consumer Finance Protection Bureau to inform them about their deceitful business practices when cancelling an account.

In addition, I was currently paying $43 per month with FrontPoint Security and the ring alarm system provides the same exact service with live monitoring for $10. They went ahead and tried to keep me as a customer and offered to lower the bill to $33 per month, in which I told him I was not interested. I just want make every consumer aware of Frontpoint Security deceitful cancellation policy.

This report was posted on Ripoff Report on 09/05/2018 06:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/frontpoint-security/vienna-va-22182/frontpoint-security-beware-of-shady-frontpoint-security-company-vienna-va-virginia-1459545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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