FTD.com dishonest fraud Internet

Paid $106.00 for a Waterford Crystal vase with a bouquet of flowers for my wife on valentines day..When the package arrived it was totaly diffrent from what I ordered,it was a cheap very thin vase thats not even worth $1.00 in the dollar store and the flower arrangment was yellow ,white and peach and look very cheap(same arragement was $29.99 on ftd website with a big SOLD OUT on it) where I ordered them RED just like the picture...When I called ,I told them that the wrong order came and that I ordered a Waterford Crystal arrangment,they apologized and asked if I want them to send the right order but it wont reach till the following Tues..I told them no it was for my wife for Valentines,they again apologized and said they understand and would refund me my money..I said yes and if you want me to send back the wrong order and they told me no,so I said no prob..

Today I looked on my cc statement and two charges of $106 and a refund of $26.00...Called ftd to find out that they refund me 30% for the vase,huh??????tried telling them thats not what I agreed on and thats not what ftd cr told me so I asked to speak to a supervisor however she was worst than the cr...anyway called cc company and told them what happened and its under investigation...Watch out for these CROOKS ,never again....

Hoppa
daina, Florida
U.S.A.