Full Service Van Lines (Pete) Charged for 2nd flight of stairs upfront. Demanded add'l $150.00 upon arrival due to # of steps per flight. Blackmail/wouldn't deliver unless pd Coconut Creek Florida

Spoke to Pete @ Full Service Van Lines to move my daughter to Virginia.  Told him I didn't want to play any games on pricing.  He told me when the movers come to pick up your boxes and furniture you will have a confirmed price.  In addition, Pete asked how many flights of stairs are there in Virginia.  We told him 2 flights at which time he charged us an additional $75,00.  OK, so they arrive in Virginia 10 days later when it should have been much earlier based on the comments made by the drivers, but OK.  Now the driver gets out of the truck and looks at not the 2 flights of stairs that we paid extra for, but the number of steps in each flight of stairs.  He then states he cannot move the furniture and boxes unless we pay more money.  He went on to tell us that a flight of stairs consists of 10 steps.  Know where in the contract does it define that, nor did Pete ask that question, so the screwing has occured.  I called Full Service Van Lines immediately and spoke with Pete(person that did the quote) who then put me on hold and had someone else deal with me.  The new person came on the phone and said you need to pay the money.  The driver would not deliver the merchandise unless we authorized the payment.  I have written an email to the owner Jason Stokes and he has not responded.  I wrote a comment on the website and no response.  It is time that the moving industry become regulated so things like this don't occur.  I will never recommend this company to anyone and would not take anything they say to have merit since it will change on the other end of the move and having something in writing means nothing to them.  If you decide to work with Full Service Van Line be prepared  to be screwed and blackmailed with no recourse.