Future Income Payments has caused my mother to fall into depression Irvine California

On April 10, 2016, my mother lost her father and her cousin on the same day. During this hard time, my family realized they can't afford two separate funerals. So, they decided to have them together. But, in order to do this, they will have to come up with $6000 or their bodies will be cremated. Which, my mother refuses to do to her father. On April 13, 2016, my mother officially sold her pension to Future Income Payments for $4000. She was matched on April 14, 2016. During the whole process, she was informed by three different individuals that she should be funded within 5-7 days from being matched. Prior to this, she had read the terrible reviews about this company.

But, she still gave them the benefit of the doubt. It is now April 23, 2016 (over 5-7 days) and she still has not been funded. She has contacted the funding department more than once to hopefully speed up the process. But, they keep giving her the same bs timeframe. Due to this company's inaccurate and slow process, my mother has fallen into depression cause she may not be able to bury her father. The funeral home informed her that, they won't be able to hold the bodies too much longer. As a daughter, it breaks my heart to see my mother go through this. We know there are MUCH more better companies around. But, when you're in a desperate situation, you end up dealing with companies like this one