FYE Lied about Backstage Pass and continues to change me after canceling Hot Springs National Park Arkansas

I am extremely upset at FYE backstage pass. I signed up on Black Friday knowing I had till Christmas to cancel. I was told I would get one month free and just to call before the month was over to cancel my subscription. I called the number on the back of my booklet they gave me a week before Christmas to cancel and the lady tried to encourage me to keep the backstage pass twice. She even offered to reduce the monthly rate. Again I told her no and she very quickly told me she would “cancel my service and have a good day” before hanging up on me. No conformation. No nothing. That should have been my first hint. I got changed at the end of December and January for $11.99 after I canceled my subscription. I called today to get it sorted out and canceled, with a confirmation number, but I can’t get a refund. They have no record of me calling before Christmas. Why would I make this up? I have never had this problem in the past, but it will be something I will never forget. FYE and the company they use to “gain a profit” have lost my business for life. Also, the magazines they sign you up for have charged me there monthly rate as well. I have lost more money than I would have saved with this backstage pass.