Gamefly.com Gamefly.com Rippoff Fraudulent Deceptive Billing Inglewood California

Our family has been renting for Gamefly for almost a year. We signed up around Christmas last year when we bought a wii console to compliment the xbox. My husband loves his xbox but the kids and I wanted a wii. So we took a chance on gamefly, even though we'd heard some less than complimentary things. We took the chance because buying games for two consoles just didn't seem reasonable. In any case, we have been more than pleasantly surprised.

First, the savings are truly amazing. You don't think about it at first but if we had bought all the games we'd played this year, we would have spent over $1,000 vs. over $200 for Gamefly.

Second, while some of what customers have complained about, we've experienced as well, the service has improved steadily and they are obviously investing in the company to keep that going.

Examples include a second distribution center with two more on the way as well as improvements in their packaging and website features and information on game availability.

Third, for families the service is a godsend. The kids manage the game queue (you place games in the online list and gamefly sends them to you based on their ranking and availability) so we don't have to get too involved. They have parental controls, so they can't order games with mature content.

We got rid of all the obsolete games we had and now only have a few around the house. If no one likes a game, it goes back. If we really like it, we can buy it at a discount. Most games we play through and then return.

In total, I'm not saying that online rental services don't have their problems, but that doesn't mean the company is a scam or ripoff. Most people seem to focus in on one incident and not look at the whole. Gamefly is a legitimate company that has wonderful services for people who enjoy video games. You will experience some problems, like a scratched game from time to time or a game that does arrive, etc. but the benefits far out way any negatives in my opinion and Gamefly has always been very reasonable to dealing with any problems we've experienced. Hope this provides some perspective to help people make a sound decision.

Our family has been renting for Gamefly for almost a year. We signed up around Christmas last year when we bought a wii console to compliment the xbox. My husband loves his xbox but the kids and I wanted a wii. So we took a chance on gamefly, even though we'd heard some less than complimentary things. We took the chance because buying games for two consoles just didn't seem reasonable. In any case, we have been more than pleasantly surprised.

First, the savings are truly amazing. You don't think about it at first but if we had bought all the games we'd played this year, we would have spent over $1,000 vs. over $200 for Gamefly.

Second, while some of what customers have complained about, we've experienced as well, the service has improved steadily and they are obviously investing in the company to keep that going.

Examples include a second distribution center with two more on the way as well as improvements in their packaging and website features and information on game availability.

Third, for families the service is a godsend. The kids manage the game queue (you place games in the online list and gamefly sends them to you based on their ranking and availability) so we don't have to get too involved. They have parental controls, so they can't order games with mature content.

We got rid of all the obsolete games we had and now only have a few around the house. If no one likes a game, it goes back. If we really like it, we can buy it at a discount. Most games we play through and then return.

In total, I'm not saying that online rental services don't have their problems, but that doesn't mean the company is a scam or ripoff. Most people seem to focus in on one incident and not look at the whole. Gamefly is a legitimate company that has wonderful services for people who enjoy video games. You will experience some problems, like a scratched game from time to time or a game that does arrive, etc. but the benefits far out way any negatives in my opinion and Gamefly has always been very reasonable to dealing with any problems we've experienced. Hope this provides some perspective to help people make a sound decision.

Our family has been renting for Gamefly for almost a year. We signed up around Christmas last year when we bought a wii console to compliment the xbox. My husband loves his xbox but the kids and I wanted a wii. So we took a chance on gamefly, even though we'd heard some less than complimentary things. We took the chance because buying games for two consoles just didn't seem reasonable. In any case, we have been more than pleasantly surprised.

First, the savings are truly amazing. You don't think about it at first but if we had bought all the games we'd played this year, we would have spent over $1,000 vs. over $200 for Gamefly.

Second, while some of what customers have complained about, we've experienced as well, the service has improved steadily and they are obviously investing in the company to keep that going.

Examples include a second distribution center with two more on the way as well as improvements in their packaging and website features and information on game availability.

Third, for families the service is a godsend. The kids manage the game queue (you place games in the online list and gamefly sends them to you based on their ranking and availability) so we don't have to get too involved. They have parental controls, so they can't order games with mature content.

We got rid of all the obsolete games we had and now only have a few around the house. If no one likes a game, it goes back. If we really like it, we can buy it at a discount. Most games we play through and then return.

In total, I'm not saying that online rental services don't have their problems, but that doesn't mean the company is a scam or ripoff. Most people seem to focus in on one incident and not look at the whole. Gamefly is a legitimate company that has wonderful services for people who enjoy video games. You will experience some problems, like a scratched game from time to time or a game that does arrive, etc. but the benefits far out way any negatives in my opinion and Gamefly has always been very reasonable to dealing with any problems we've experienced. Hope this provides some perspective to help people make a sound decision.

Our family has been renting for Gamefly for almost a year. We signed up around Christmas last year when we bought a wii console to compliment the xbox. My husband loves his xbox but the kids and I wanted a wii. So we took a chance on gamefly, even though we'd heard some less than complimentary things. We took the chance because buying games for two consoles just didn't seem reasonable. In any case, we have been more than pleasantly surprised.

First, the savings are truly amazing. You don't think about it at first but if we had bought all the games we'd played this year, we would have spent over $1,000 vs. over $200 for Gamefly.

Second, while some of what customers have complained about, we've experienced as well, the service has improved steadily and they are obviously investing in the company to keep that going.

Examples include a second distribution center with two more on the way as well as improvements in their packaging and website features and information on game availability.

Third, for families the service is a godsend. The kids manage the game queue (you place games in the online list and gamefly sends them to you based on their ranking and availability) so we don't have to get too involved. They have parental controls, so they can't order games with mature content.

We got rid of all the obsolete games we had and now only have a few around the house. If no one likes a game, it goes back. If we really like it, we can buy it at a discount. Most games we play through and then return.

In total, I'm not saying that online rental services don't have their problems, but that doesn't mean the company is a scam or ripoff. Most people seem to focus in on one incident and not look at the whole. Gamefly is a legitimate company that has wonderful services for people who enjoy video games. You will experience some problems, like a scratched game from time to time or a game that does arrive, etc. but the benefits far out way any negatives in my opinion and Gamefly has always been very reasonable to dealing with any problems we've experienced. Hope this provides some perspective to help people make a sound decision.

I find it extremely funny people still complain about no instruction manuals.

First off the instruction manuals usually never tell you anything other than just very basic techniques (other wise they could never sell strategy guides).

Secondly even in your run of the mill brick and mortar stores they never give instructions, your lucky if they have some crap instructions printed on the box.

But most of all, and this is the part I hate about most of the video games out today, is that the first 1-2 hours are nothing more than a damned tutorial with explanations of how to play the game, GRAW2 does this, (which of course I hate) so why are you complaining, you are renting a game, if you want the case and instructions, go buy the game, or better yet, it doesn't take much common sense to go and google "name of game" instructions.

The company is just trying to keep its costs down. Game Fly has actually been fairly decent other than some craptastic turn around times for me. That is why I have the two game plan. I turn one game in after I beat it, then start on the second one while the other one is in transit.

It works really well that way. But you really need to base your main complaint as the time it took to get to you. You are putting on a unnecessary white-wash with the other details that aren't issues at all.

We have used gamefly for a while..We have never been charged for a lost game..(we had one stolen from our mailbox-- pretty sure)

We have however had horrible game rental turn around.. it usually takes 2 weeks from when we mail a game to get the replacement game... Gamefly is no longer worth the money becasue of this... I also think their Customer Servie availibily is horrible... good luck finding a phone number and then actually getting them when they are there~ 9 am - 1pm Mon- Fri PST is not good hours..

So if we do have a problem it is impossible to solve...

We are sorry that your experience with GameFly did not meet your expectations. Like all retail businesses that execute thousands of transactions each day, we do experience customer service issues from time to time. In virtually all of these cases, our customer service team is able to correct the situation to the customer's satisfaction. I'm sure we could have resolved your issues if you had contacted us promptly.

That being said, I will attempt to address all of your points.

First, we do require a credit card on file at the time of registration, even with a free trial, to ensure that our members have a legitimate account. We do communicate this requirement during the registration process.

Second, upon your activation, we shipped you two rental games on the first day of shipment, Monday, September 18. We ship all of our games via US Postal Service first class mail because it provides good service most of the time and allows us to offer economical pricing. As you indicated, we ship our games using cardboard to provide protection. If you choose to purchase the game, we then send the packaging and instructions. For the game rentals, we do post the game controls on our website and are adding PDF instructions where possible.

Using this delivery method, the US Postal Service estimates 2 to 4 business days to reach any destination in the United States. However, we understand that shipping delays can occur. We do request that you contact us if you have not received the games and we will denote a shipping problem. Without hearing from you directly, we were not aware that the games did not arrive. In addition, when you cancel, we automatically send you an email to remind you to send the games back to avoid being charged.

Finally, we do not normally charge customers for games that our lost. However, we rely on notification from you to let us know if you have not received the games or if you placed games back in the mail to us. Specifically related to your account, we did credit your account automatically for a game that was received in our warehouse on Monday, October 9. In addition, we credited you for the other game that has not yet been received due to the recent notification from you that you placed them in the mail.

We are sorry that you did not have a good experience with GameFly. If you do choose to give us another chance, please contact customer service immediately if you have any problems.