Complaint Review: GameFly.com - Nationwide
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- Author Confirmed
- GameFly.com PO Box 6019 Nationwide U.S.A.
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- Category: Video Stores
GameFly.com Gamefly.com Illegally Charged My Credit Card For A Game I Returned! Ripoff Inglewood California
*UPDATE Employee: GameFly Response
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Gamefly.com is an online video rental company that offers a monthly membership option where you can rent an unlimited number of PS2, XBOX and other type of games and keep them for as long as you want.
They also offer a trial membership you can participate in whereas you may keep a game for 10 days without being charged for it. Of course you must have a credit card to participate in this offer. On 09/15/06 I rented CONFLICT:VIETNAM from them, and according to information posted on their website you should receive their games within 2 to 4 business days by the United States postal service. My game did not arrive until 7 days later!
The CD was new but you don't get the booklet that comes with the game and the plastic CD case is not included. As any true gamer knows you need the book to learn how to play the game, right? I guess this is how the company keeps postal expenses down in order to ship games. It arrived in an orange and white mailer sandwiched between 2 pieces of cardboard with a postage paid return envelope included.
To make a long story short, I cancelled my trial membership option on 09/21/06 because I felt that this game had either been stolen or lost in the mail and I didn't want to be responsible for something I had never received.
I played the game with my son for a short trial period and returned the game to Gamefly on 10/02/06, but it wasn't until 10/06/06 that I found out Gamefly had billed my credit card for the full price of the game $54.49 and I must remind you that this was against my authorization. And I must also remind you that I did not get the booklet or CD case that comes with any game you purchase at a store. So how can they justify the $54.49 for only a disk?
My only advice for anyone interested in renting a game from GAMEFLY is not to do it! To potential for a game being lost in the mail or stolen is too great a risk and the company will charge your credit card. This is the second of 2 reports against Gamefly because they charged my credit card twice for another game they sent to me.
Do not use Gamefly. You may think its a bargain but if a game ends up lost or not returned due to theft or loss by the post office they will make you pay for it!
Robert
Forrest City, Arkansas
U.S.A.
This report was posted on Ripoff Report on 10/07/2006 08:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gameflycom/nationwide/gameflycom-gameflycom-illegally-charged-my-credit-card-for-a-game-i-returned-ripoff-ing-214634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
GameFly Response
AUTHOR: Steve - (U.S.A.)
SUBMITTED: Tuesday, October 10, 2006
We are sorry that your experience with GameFly did not meet your expectations. Like all retail businesses that execute thousands of transactions each day, we do experience customer service issues from time to time. In virtually all of these cases, our customer service team is able to correct the situation to the customer's satisfaction. I'm sure we could have resolved your issues if you had contacted us promptly.
That being said, I will attempt to address all of your points. First, we do require a credit card on file at the time of registration, even with a free trial, to ensure that our members have a legitimate account. We do communicate this requirement during the registration process.
Second, upon your activation, we shipped you two rental games on the first day of shipment, Monday, September 18. We ship all of our games via US Postal Service first class mail because it provides good service most of the time and allows us to offer economical pricing. As you indicated, we ship our games using cardboard to provide protection. If you choose to purchase the game, we then send the packaging and instructions. For the game rentals, we do post the game controls on our website and are adding PDF instructions where possible.
Using this delivery method, the US Postal Service estimates 2 to 4 business days to reach any destination in the United States. However, we understand that shipping delays can occur. We do request that you contact us if you have not received the games and we will denote a shipping problem. Without hearing from you directly, we were not aware that the games did not arrive. In addition, when you cancel, we automatically send you an email to remind you to send the games back to avoid being charged.
Finally, we do not normally charge customers for games that our lost. However, we rely on notification from you to let us know if you have not received the games or if you placed games back in the mail to us. Specifically related to your account, we did credit your account automatically for a game that was received in our warehouse on Monday, October 9. In addition, we credited you for the other game that has not yet been received due to the recent notification from you that you placed them in the mail.
We are sorry that you did not have a good experience with GameFly. If you do choose to give us another chance, please contact customer service immediately if you have any problems.
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