Complaint Review: Garage Door Nation
Garage Door Nation www.garagedoornation.com Product made in China California Internet
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I ordered a garage door torsion spring kit after reading their website which clearly promotes their spring as 100% US made. I also payed an additional $25 to upgrade the spring to a better higher than normal life cycle of 20,000 cycles. Upon receipt of the product though, I immediately saw a 'CHINA' etched on the metal cone of the spring. I politely emailed and asked for an RMA , refund, and instruction on how to send the item back. Someone by the name of Josh replied , refused and insist that their product is US made and asked me to send pictures of the 'CHINA' mark. I sent pictures after which he acknowledge that the cone is made in China but the spring itself is made is US. He further state that he was sending the same spring to thousands of customers but my question is why did he have to ask for a photo if he knew all along the the cone is made in China. I stated that Federal Trade Commission states the a product labelled or marketed as made in USA should have all parts made in USA and not just a portion, otherwise it is just assembled in USA. [continued below]....
This report was posted on Ripoff Report on 11/10/2016 06:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/garage-door-nation/internet/garage-door-nation-wwwgaragedoornationcom-product-made-in-china-california-internet-1337565. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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