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Report: #1248503

Complaint Review: Garcinia Pure - Santa Ana California

  • Submitted:
  • Updated:
  • Reported By: Jenna — Blacksburg South Carolina USA
  • Author Confirmed What's this?
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  • Garcinia Pure None only a PO Box Santa Ana, California USA

Garcinia Pure Ripped me off after I returned the product Santa Ana California

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On May 22, 2015 I saw an ad on Facebook for the product Garcinia Pure which had been shown on Dr. Oz. There was a free trial for $4.95 per bottle. So I ordered one bottle of Garcinia Pure and one bottle of Garcinia Coffee Pure. I received the product and took maybe four of the Garcinia Pure. On June 4, 2015 I saw tro charges on my bank account. One for $89 and one for $88. I called the phone numbers associated with the charges.  I immediately called the company and was told that I was charged because I had not cancelled on Day 14 (they charged me on day 15). I told the representative that I was not aware of this charge (the ad on facebook did not have this little notation about being charged ). In any event I cancelled my account with them and requested a refund. I was told that I could only get a 25% refund on both products. I told them that was not satisfactory. I was not happy with the product or the company and their deceit and I wanted a full refund. I was told that was not possible. When I asked for a suprevisor I was told there was not one available. After a few minutes I called back and spoke to another representative that advised me to return the unopened bottle and they would refund my money. He said to send it with a tracking number. I did as instructed. Once I saw that the product had been received I called again and spoke to a Ben who said he was a supervisor and that I could return the second bottle which had been opened for a full refund. He gave me an RA# to return the bottle. I returned the bottle and when I saw that it had been received I again called about my refund. I have been told by at least 6 different representatives since June 4, 2015 that my refund will be processed in 5-7 business days. I have been told that it has been escalated. The last representative I spoke to today August 14, 2015 told me that if I did not have my refund in 5-7 business days that he suggested I contact the Attorney General. I work for a very prestigious law firm in South Carolina. I will probably have to file a suit against the company. The problem with that is that I cannot find anywhere who owns the company. This has been a nightmare. Never again.....

This report was posted on Ripoff Report on 08/14/2015 07:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/garcinia-pure/santa-ana-california-92799/garcinia-pure-ripped-me-off-after-i-returned-the-product-santa-ana-california-1248503. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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