Garden Ridge Store Christmas Thieves Lexington, Kentucky

So I tried to call the Chairman of the board, and even filed a complaint with the BBB. The CEO has yet to return my calls or e-mail, and I recently received an e-mail from the VP of operationsstating that they dont feel like it was their error and they have no proof showing such. I cannot believe that a VP would respond in such a way. I feel like we have been cheated from this store and their corporate location. I would have thought they would try to resolve this issue, but as you have read they dont think it was their fault. I guess they feel the customer is supposed to know that there are 2 boxes associated with their product. We still are without a Christmas tree, and dont feel that we should have to wait until after our Christmas is over to purchase another one with their gift card, nor would we want to spend another dime in that store after the way that we have been treated. I

All we ever wanted was either for them to refund our MasterCard, or for them to do an exchange for a product of similar statute, but both of those options were declined. They wanted us to pay money for merchadise again after christmas was over. Why in the world would I want to spend another dime in this store after the horrible customer service that was dealt to me?