Gateway Computers Best Buy/Worst Service Niles Illinois

Kathleen Weimar
Office of the Attorney General
100 W Randolph St
Chicago, IL 60601

Ms. Weimar,

These ongoing negotiations with Gateway are redundant and are bordering on ridiculous. How many times do I have to address the same issues that have been presented in my previous correspondence?

1.) The phone support personnel at Gateway had determined that the failure of the motherboard was the reason the PCMCIA card slot will not to power up and that the computer would have to be returned to Gateway to have the motherboard replaced. However each time the computer is returned to Gateway, the motherboard is not replaced, which would solve the problem. The computer is ultimately returned to me as No Trouble Found/No Failure Claim Description Provided.

2.) The Sprint equipment and software did in fact work in the Gateway computer for approximately eight months, so we do know that the equipment and software are compatible with the Gateway computer.

3.) The Sprint equipment and software are currently working optimally in a Toshiba Satellite laptop computer. This would in fact prove that there is nothing wrong with the Sprint Mobile Broadband Service or the equipment provided by Sprint. The attempt by Dixie Radakovich to shift the cause of the failure to Sprint is an obvious red herring, when in fact the failure of the Gateway computer is the issue being discussed here.

4.) The computer as purchased from Gateway is in fact sold as ready to upgrade to Windows Vista and includes a certificate for a free operating system upgrade from Microsoft. Dixie Radakovich is obviously unaware of how these systems are shipped and sold as she contends that installing this software, Windows Vista, could significantly cause problems.

5.) I have used the Windows XP Media Center Version 2005 With Update Rollup 2 CD supplied by Gateway with the purchase of the computer and restored the system to the original factory settings. However the PCMCIA card slot will not supply power to a PCMCIA card when inserted in the computer.

I have done some research on the internet with my Toshiba laptop computer and the Sprint Mobile Service, the same service that will not work on a Gateway computer. I have found a pattern in the way Gateway handles any reported problems with the low quality products that they produce. The customer is required to send the failing product to the Gateway service department numerous times, with no service being performed. After they are certain that the warranty no longer applies, they are in a position to refuse to repair the equipment.

I am asking you to intervene and force an obviously poorly managed organization, bordering on criminal, to replace the product I have been sold with a new, not refurbished computer, which Gateway seems to prefer as method of resolving frustrated consumers complaints.

Thecustomer1
Honolulu, Hawaii
U.S.A.