Report: #463133

Complaint Review: Gateway Computers - Www.gateway.com Nationwide

  • Submitted:
  • Updated:
  • Reported By: dallas Texas
  • Gateway Computers Www.gateway.com Nationwide U.S.A.

Gateway Computers Doing whatever they possible can to get out of honoring there warranty gateway.com Internet

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I HAVE NEVER experience such terrible customer service in my life... I bought a Gateway computer from walmart, really because of the price... I had heard they were flimsy so I made sure I bought an extended warranty in case something went wrong. After a couple of weeks the screen broke and I was not surprised that it was not covered, so I purchased a replacement screen and installed it myself. I was not in a big hurry as I had already bought another laptop. Up until that point I had only used the computer a few times. When turned the computer back on, it told me that the hard drive was no good, so I contacted gateway and they told me that my computer was out of warranty? funny how the warranty has expired after only a couple of months. So I called Walmart and they say that it is in warranty, and the warranty is good for a full year. So anyway, I go back and forth with gateway, they say that the serial number is not right, I send pictures of the serial number, they still say it is out of warranty so I send the reciepts showing when I purchased it, then they go back to the serial number is not correct. I mean this continued for over a month. I had given up for a little while but then I came in need of an additional lap top, I was about to just buy a hard drive and do it myself vs fooling with them again, but I said no, I got a warranty, they are going to have to fix this piece of junk. Anyway, this has been an exact repeat of before, it has been another month of going around in circles. I faxed them the reciept and photos of the serial number ths time so they can update there records. They told me it would be 48 hours, well, I never heard from anyone and it has been over a week. I contacted them this morning and they are going right back to square one saying it is out of warranty, but my reciept CLEARLY shows that I purchased it less than a year ago. They act as if they do not want to help, I get so many duplicate responses of things we had already discussed, request to redo things I have done over and over again... it has been hell, I am just going to wait until my warranty expires so I can let wal mart get it fixed, but not without letting the world know about this expeience. If you are thinking of purchasing a gateway, please, run the other way, not only is the computers junk, but they will do anything they can to not fix it, even it it means lying and sending you through a million and one hoops until you dont have the energy to deal with it anymore.

dallas, Texas

This report was posted on Ripoff Report on 06/19/2009 09:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gateway-computers/nationwide/gateway-computers-doing-whatever-they-possible-can-to-get-out-of-honoring-there-warranty-g-463133. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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