Complaint Review: Generac Power Systems, Inc - Waukesha Wisconsin
- Generac Power Systems, Inc Waukesha, Wisconsin United States of America
- Phone:
- Web: www.generac.com
- Category: Appliances
Generac Power Systems, Inc Poor long term investment Waukesha, Wisconsin
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My Generac 16K failed at about 4 years old and 72 hrs. run time, consisting mostly of weekly 15 min. exercise cycles. Dealer determined it was the rotor that failed, not an uncommon problem with that model, and urged me to submit a warranty claim with Generac.
Since the warranty had only covered the first two years of ownership, the only relief I could get from the manufacturer was the offer of a discounted price on the part, maybe their cost, at $585 and I'd be responsible for installation and earlier troubleshooting costs. I called a warranty claims rep at Generac to express disappointment with their offer, as the premature failure of the rotor was clearly due to either a design flaw or manufacturing flaw, and asked that they cover more of the repair cost, but got nowhere with that.
I'm disappointed with my return on an investment of about $5,000 for the generator and installation just four years ago. Cynical as I am, I was shocked at Generac's lack of regard for my satisfaction with their product after it delivered substantially less than expected.
There are much better generators manufactured by more responsible companies. Don't waste your money on a Generac.
This report was posted on Ripoff Report on 11/23/2010 09:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/generac-power-systems-inc/waukesha-wisconsin-/generac-power-systems-inc-poor-long-term-investment-waukesha-wisconsin-664889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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