Complaint Review: General Motors - Internet
- General Motors Internet USA
- Phone: 1-800-222-1020
- Web: cac@chevrolet.com
- Category: Auto manufactures
General Motors Yeah, it's our fault, but you have to foot the bill. Thanks for doing business with us. Internet
*General Comment: do without....
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My airbags deployed on me 8/1/13 while sitting at a red light by my house. I emailed GM immediately got an response stating someone would call me next day. Next day I spoke w/a CS named Alex who went over my account of what happened, Products and Claims was busy so they'd get back w/me that Monday. After talking w/a Claims and Products rep, she set up for my truck to be inspected by one of their 3rd party inspectors which was done 8/16/13. August 28th I was told that the report cameback to show there was an electrical malfunction in the SMD box and it was nothing that I did (ALL GM'S FAULT).
That's when I was asked to send a copy of the bill of sale, title, and registration; next day i'm being told they're willing to purchase my vehicle for $2600 b/c the cost of repair was more than the truck was worth due to the year, make model and miles... oh then she proceeds to tell me that even when I bought it I paid TOO MUCH for it, REALLY. I have yet to give them my answer b/c I am trying to see what my legal rights are. Mind you I currently OWN this vehicle, nothing has ever been majorly wrong meaning accidents AND the maintenance has been superb not to mention this truck took a 3,000 mile relocation trip w/o A SINGLE PROGLEM!
I'm to take this $2600 and use it as a down payment and acquire a car note which is financially impossible at this time, but they don't care. I've called a few weeks ago to find out exaclty how much the repairs would cost, just to be told there wasn't a specific number that was given but if the repairs are 50% higher than KBB they wouldn't do it. I've called around to every chevy dealer and body shop and each has quoted under $3k and that includes the complete work and inspection afterwards. They won't provide me w/a copy of the inspection report b/c they say it's property of GM but I can have what the CDR read. I've asked about doing an even trade take my vehicle and giving me exactly what I had she said no they're firm on their offer.
So I'm suppose to take my truck to the dealer and hand over my title and keys, for a piece of paper that isn't replacing my car anywhere close to what I had, but I can turn around and let a crooked car salesman/woman try and swindle me into something I DON'T want and CAN'T afford. Ok I'll just go back to my mansion and mull over my fleet of cars and toss that check in the stack w/the rest! IN MY DREAMS! All i want is to be placed in either what I'm giving to you or heck even a year higher I don't think I'm being unreasonable. I guess I'll strap my 2 teenagers to my back and walk them to every practice, game and other function they have!
This report was posted on Ripoff Report on 09/13/2013 09:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/general-motors/internet/general-motors-yeah-its-our-fault-but-you-have-to-foot-the-bill-thanks-for-doing-busi-1084220. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 General Comment
do without....
AUTHOR: Tyg - ()
SUBMITTED: Friday, September 13, 2013
Just do without a airbag until you can save enough to get yourself a new vehicle. You have to remember that a airbag is just another layer of consumer protection to work in tandum with your seatbelt. We had been driving around for a very very longtime WITHOUT airbags. SO take your time and drive safely until you can either afford the repairs or purchase a new vehicle. Unfortunatly given that they offered you so little, that tells me that your car is pretty old. You do realize that them giving you ANYTHING is a blessing right. The age of a vehicle and its use are really outside anything that they control. So if your vehicle is over 5 years old, then them giving you money is a good thing. They have no control or responsability past a 1 year manufacturer warrenty.


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