Complaint Review: GetPartsOnline.com - Huntington Station New York
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- GetPartsOnline.com 665R East Jericho Turnpike Huntington Station, New York U.S.A.
- Phone: 631-423-4257
- Web:
- Category: Audio & Electronics Shops
GetPartsOnline.com Defective Goods Returned - Restocking Fee Charged! Huntington Station New York
*UPDATE Employee: Customer refused to acknowledge his mistake and demanded an unfair resolution
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I ordered a remote control for my HP laptop computer. The charge was $23.68. The remote arrived promptly but did not work. I contacted the company using the E-mail address that they provide in order to receive a RMA so I could exchange the remote or obtain a refund. I wrote to the company three times. They never replied.
So, in desperation, I went ahead and mailed the remote back with a note explaining the situation. I stressed that I wanted a replacement if possible since I really wanted the remote control for my laptop. Several days later, I received a refund on my credit card in the amount of $14.99. The company deducted a "RESTOCKING FEE" for my return, despite the fact that the item was non-working and otherwise defective!
There is no way that the customer should be penalized in such a way when the merchandise does not even work and it is returned for that reason! Instead of resending me another unit, they simply ripped me off by charging me this ridiculous fee. I have today filed a chargeback dispute with VISA against them, and have been assured by VISA that the money will be returned to me once they receive my signed paperwork. I am sending in the paperwork in today's mail.
Michael
Columbia, Missouri
U.S.A.
This report was posted on Ripoff Report on 10/04/2006 08:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/getpartsonlinecom/huntington-station-new-york-11746/getpartsonlinecom-defective-goods-returned-restocking-fee-charged-huntington-station-n-214135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 UPDATE Employee
Customer refused to acknowledge his mistake and demanded an unfair resolution
AUTHOR: Gpo - (U.S.A.)
SUBMITTED: Friday, June 27, 2008
I am an employee of www.getpartsonline.com and have first hand experience with this particular case. This customer had purchased the wrong remote control for his computer despite our clear description citing every laptop model it is compatible with. This customer obviously did not bother to check our compatibility list as it does not list his model. Upon receipt of the remote control, he had assumed that it was defective because it did not work (not surprisingly since it is not designed to work with his model). He had sent several emails which were answered promptly with instructions for returning the product. He did not "in desperation" mail the remote back to us as we have his online request for RMA.
The remote was sent back to us and had tested OK. Our policy for items ordered incorrectly is that a 20% restocking fee applies; we could not possibly keep our prices as competitive as they are, and forward these savings to informed customers, without this policy. At any rate, a 20% restocking fee on a $15 part is hardly an outlandish request to compensate for our cost of processing his order and return.
Even though, after pointing out the fact that the manufacturer's website says that the remote he ordered is incompatible with his model, he refused to accept the restocking fee. Then, even though we had agreed to extend a full refund of the price of the product (making an exception to our policy), he was still dissatisfied when he learned that we would not extend the refund on the original shipping fee. I don't find it fair that after processing his order and his return, we would not only loose the sale but would also have to pay for his mistake.
Conclusively, I find it rather disturbing that certain individuals would be so unappreciative of our efforts to help and write a negative report about our company due to their own ignorance about making a mistake.
Matthew
www.getpartsonline.com
Huntington Station, New York
USA
Related Reports
03:48 PM
09:04 AM
10:47 PM
12:39 PM
05:14 AM
06:48 PM
New 
Updated 
Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
