Ginnys Terrible Coustomers Service Monroe, WI

Dec 29^th 2016 I order a wheel chair bag and pillow. I receive the wheelchair bag right away. But the wheelchair pillow was on back order for three different time 6 months later they call me inform me that it will not be deliver till June 17^th 2017. So I try to cancel it. Call CS they gave me a really hard time stating that I could not cancel it; I would to wait till I receive it and return it. I explained that the person that it was ship to was no longer here so I would not have any way to get it or send it back she not there so it was finally cancel. So I called CS the next day to check in see did I owe a balance explained what had taken place this CSR was rude, crude to the fact the love one was no longer here and unprofessional interrupters’, she well very much not trained, do not value your customers at all. She hung up on me while I was talking asking to speak to supervisors , I call back ask to speak to supervisors she stated the she was the supervisors I explain to her what had taking place over the course of the today s she act as if she could really careless.  I am beyond disappointed because I really been satisfy with all my products I have order from this company