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Ripoff Report | GlassesUSA.com Review - Glassesusacom let the buyer
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Report: #1454545

Complaint Review: GlassesUSA.com -

  • Submitted:
  • Updated:
  • Reported By: Victim — Huntsville United States
  • Author Confirmed What's this?
  • Why?
  • GlassesUSA.com United States

GlassesUSA.com Let the Buyer Beware of glassesusa.com Worst Online Shopping Experience Ever Internet

*Author of original report: Buyer Beware of glassesusa.com

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Order 1000234576 was never started, never delivered, and these scammers refuse to refund my $299.90 even though they have done nothing except take my money. The customer service reps speak just good enough English to trick you into thinking they are USA, and when you call with a problem all you hear is "We are forwarding your information to the appropriate department”, and you never hear from them again. The customer Service reps don’t even have a phone number for the GlassesUSA billing department. Total scam and fraud. Worst online shopping experience I’ve ever had. Horrible. Awful. Ripoff.

This report was posted on Ripoff Report on 08/01/2018 03:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/glassesusacom/glassesusacom-let-the-buyer-beware-of-glassesusacom-worst-online-shopping-experience-eve-1454545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Buyer Beware of glassesusa.com

AUTHOR: David - (United States)

POSTED: Thursday, August 02, 2018

Order 1000234576 was never started, never delivered, and after a combination of more than a dozen emails, chats, and phone calls taking hours of my time and resulting in no movement in a positive and substantive manner, I started posting reviews to site jabber, reseller ratings, and ripoff report internet sites. I also filed a dispute with my credit card company. Finally, glassesusa.com refunded my $299.90 today.

The customer service reps have a standard answer of "We are forwarding your information to the appropriate department", and you never hear from the "appropriate department" (however glassesusa.com responds very quickly to negative reviews on the internet - and there are tons of them). The customer Service reps don't even have a phone number for the GlassesUSA billing department which speaks volumes. Worst online shopping experience I've ever had.

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