GLASSESUSA.COM Slow to ship, awful cust service New York New York

Placed an order. began to recieve multiple emails daily about sales and promotions from the company after I signed up. The glasses were produced and sent to quality assurance. Once they were in "quality assurance" for 3 business days I decided to email about the status.

I got back a form-letter type of reply with no information about the shipping date or the status of the glasses. Upon emailling a second time I received a tracking number. The tracking number lists the order is in "pre-shipment" and according to the post office they never received the product. Additonally, the website still shows my glasses are in quality assurance. 

I emailed again a 3rd time to determine if the glasses were actually shipped and I received no reply. When I finally called I received a busy signal for 10 minutes when calling a professional company with an 800 number in 2014. I continually called till it rang thru and I did get a nice guy on the phone for customer service that explained to me the glasses shipped on March 3rd (4 business days ago). The order status on their site has not updates, the glasses are still in "qulaity assurance" and the post office still claims they do not have the package. 

This customer service rep informed me that there was no manager or supervisor currently onsite for me to talk to. He explained to me that when they ship they send a BULK BOX to the post office and the post office must not have opened it yet. He also told me that they receive alot of compalints about that. Its been 4 days and the post office hasnt opened their box to distrobute the items. This is not a proper way of doing business. USPS is consistantly unreliable and now so is glassesusa. I strongly advise you avoid buying from here.