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Ripoff Report | GlassesUSA Review - New York, NY - Glassesusacom wont
Report: #1513207

Complaint Review: GlassesUSA - New York NY

  • Submitted:
  • Updated:
  • Reported By: Lisa — Pittsburgh United States
  • Author Confirmed What's this?
  • Why?
  • GlassesUSA 954 Lexington Ave, Suite 537 New York, NY United States

GlassesUSA.com Won't honor the returns policy posted on their website New York NY

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I bought a year's worth of contacts from this website (48 pairs). I specifically checked their returns policy before placing my order, and it clearly says that if you need to change prescriptions, you can return "all unused lenses, as long as they're in their original sealed packaging." The policy does not say "you can return unopened boxes only."

I used 2 pairs of contacts and still could not adjust to monovision, so I called my eye doctor to set up a new appointment, and then I contacted GlassesUSA about returning my unused lenses. They refuse to accept the opened boxes of contacts, even though the remaining contacts ARE sealed in their original packaging.

The person I spoke to on the phone said I missed the 14-day window for returns, even though their website clearly states I have 30 days to return contact lenses.

I asked how to go about returning the rest of my order, because I was sent different-quantity boxes than what I had ordered. (Ordered 2 boxes of 24 for each eye. Got 2 boxes of 24 for my left eye; got 8 boxes of 6 for my right eye.) They rejected my entire return.

The policy posted on their website is deliberately deceptive. "Unopened boxes only" is simpler and clearer, but they use a vaguer description ("sealed in their unopened packaging"), knowing that customers will interpret it in a way that they do not intend to honor.

Do not trust this website! 

This report was posted on Ripoff Report on 10/28/2021 05:24 PM and is a permanent record located here: https://www.ripoffreport.com/report/glassesusa/new-york-ny-dotcom-wont-honor-1513207. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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