Global Relogistics You could have at least used vaseline Ft. Lauderdale Florida

If you came to pick up her car and she refused your services, why couldn't you give her a full or partial return of deposit?

You didn't perform the auto transport. So you're not out anything. Nor do I see why you are entitled to keep her $500.

Look at it this way, you kept her $500, but created negative perception and word of mouth from a potential customer. Not worth it.

This is a complete fabrication of the facts,
The customer was offered a number of transportation plans and decided to sign a contract based on a specific economy plan.
Economy Under this plan there is no guaranteed pick up or delivery date. While we can appreciate the customer's frustration, everything was done to accommodate her request. However we cannot control the customer's choice regarding which plan he or she selects.
On or about the day when the carrier was ready to pick up the vehicle, the driver contacted the customer to confirm the time for pickup and delivery dates. It was at this time that the customer refused service in an effort to cancel the contract, as a way of avoiding her financial obligation to global Relogistics, Inc. when the customer fabricated various excuses for refusing the contracted service, the customer was offered alternative plans which could have accommodated any of her requests, however once again she chose to ignore the options. The customer filed a complaint asserting dissatisfaction with service. At all times, the customer knew the terms and conditions of her contract and was fully aware that under the selected plan the deposit was non-refundable. Although Global Relogistics is within its contractual obligation to this customer, as a show of good faith, the customer was offered a credit, to be applied to future services with the company.