Globe Moving and Storage 200 flemming st Moving Nightmare Scam Garden City, Kansas

You are happy you finally have a fair rebuttal. I did not see "voiceofreason" state in his comment that he had to move his own items from a vacant parking lot to his home because the driver of the truck would not drive on a rural road.
You have also conveniently forgotten about me - the original person of the post.
I gave you my Move Quote Reference number- you have all my information, name, address and phone number. I have NOT heard from you, as you stated. 
In addition to broken items; a pink antique carnival glass candy dish, tower fan, amethyst antique vase, and two pictures, I did NOT receive :
4 wheel moving cart
2 wheel moving dolly
box of personal items
box of three framed art pieces
boxed (original box) foot spa
canopy rod for queen bed

I DID however obtain a navy and wine colored braided rug that does not belong to me. It should not have been difficult to keep my items all together, since they were all in an 8 x 8 storage unit. When the unit was EMPTY, all of my items were on the truck. How they got lost on a truck from there to here is beyond me.
As far as signing papers not read or fully understood - Mohmar of AMAR Trucking who was hired by you to deliver my items - handed me three papers to sign when he got out of the truck. He asked if that was my signature on the pick up papers, it was NOT. It wasn't even MY NAME. I asked to see if the items were mine prior to signing a paper that stated I HAD RECEIVED ALL ITEMS, and he said NO.  I asked why I would sign a paper stating I had all of my items when I had not been allowed to even see inside the truck yet. He said "your items are in there." I asked if he could describe some of them to me since I wasn't allowed to look at them. He said " alot of stuff and two scooters." I do not think I was being UNREASONABLE OR HARD TO GET ALONG WITH by wanting to verify that I did in fact have my things. However, I was denied, and he would not open the truck lock until the papers were signed. When I asked for a copy of the papers, all I got was the first page with the amount of CASH I had to pay (again prior to seeing anything of mine). 
Again, repeating myself, my load weighed in at 200 lbs LESS than the quote. Your dispatcher Abraham was beyond rude, and your customer service rep Julian did not return my phone calls or emails after the truck was loaded.
You talk alot of talk about how your company is being abused. Grow up and put on your big boy pants. Take some responsibility for the crappy way people are being treated. I am sick to death of having to prove I am a real customer. I gave you the reference number. CHECK IT OUT.

Finally, A reasonable individual..

This is an example of someone that if there stuff were to get delayed by HIS attitude, everyone would want to help him HENCE why he probably had a GOOD move...Its very simple, people treat you the way you treat them..Customers take advantage of the whole"Customer is always right.." saying and feel they can belittle our reps or movers because they do not speak english, or sweat when they are lifting heavy furniture, its easy to blame everyone but yourself..

Thanks for at least being fair on your reply and understanding.

When we moved interstate a few years ago, we moved a 1 bedroom apartment worth of stuff. We were actually amazed at how much stuff was crammed away in that seemingly little space. Just in stuff packed in boxes we ended up with about 100 cartons, averaging more than 30 lb each, and that was AFTER selling, giving away and even trashing other case loads of junk, books etc to lessen the moving costs. so just in boxes we kept, we had over 3000 lb. Then came the furniture we did take on top of that. We had so underestimated the time it would take us to pack we were still scavenging for boxes and taping them as the movers were loading the truck. 1 cheap bookcase from Ikea suffered some damage. We got our stuff a few days late because the truck broke down enroute. Wasn't the end of the world. Our carrier kept us in the loop. The driver and his men were subcontractors, but the carrier remained responsible to us. The poor driver probably lost money on the whole affair due to the breakdown delays and having to pay more overtime to his helpers. I accept that any long move is bound to have some glitches. The only other move I had prior was years before from 1 1-bedroom to another. A table top broke and the mover gave me half the replacement cost, which was fair since I bought no insurance. Both moves and a subsequent move, all with different carriers, came in on budget. No hold ups for more money. In each case I went only with BBB accredited movers. Regardless of issues many have with BBB, they do at least provide some measure of protection. Better than nothing. Maybe I just got lucky, but I do think many people expect far too much from otherwise honest movers, especially during busy seasons and long cross country moves. I can't say who's right or wrong here. Globe obviously has a few angry customers posting here, and its posts reflect its own anger. Maybe the whole industry needs to do soul and procedure checks, with the good companies banding together to help stamp out the bad ones. and it appears that communication needs to be improved between them and their customers. And their reps dealing with customers need to grow thicker skin. You're dealing with someone who in some cases has no idea where their stuff is, or when to expect it, and you all need to be able to do better than simply bark, "it'll get there when it gets there", etc. You have to expect some folks lashing out due to anxiety over their belongings. And the hold ups for more money at the delivery end have to end.

For those of you who think that these moves DO NOT go bad with MAJOR companies, DO YOUR RESEARCH...Here is a little help:Specific - 

United Van Lines - 138 reviews - 2.5 stars out of 5 
http://www.epinions.com/hmgd-Moving_Services-All-United_Van_Lines_Moving_Service/display_~reviews 


Wheaton Van Lines - 45 reviews - 2.5 stars out of 5 
http://www.epinions.com/hmgd-Moving_Services-All-Wheaton_Van_Lines_Moving_Service 

Allied Van Lines - 102 reviews - 2 out of 5 stars 
http://www.epinions.com/hmgd-Moving_Services-All-Allied_Van_Lines_Moving_Service 

North American Van Lines - 90 reviews - 2 out of 5 stars 
http://www.epinions.com/hmgd-Moving_Services-All-North_American_Van_Lines_Moving_Service 

Atlas Van Lines - 63 reviews - 2 out of 5 stars 
http://www.epinions.com/hmgd-Moving_Services-All-Atlas_Van_Lines_Moving_Service 

Bekins - 107 reviews - 1.5 (!) stars out of 5 
http://www.epinions.com/hmgd-Moving_Services-All-Bekins_Van_Lines_Moving_Service 

Case and POINT..

This is Chris, I am the manager at GLOBE and I reviewed your file where your husband did sign a completely new agreement with the carrier so that the carrier would not weight the truck after my carrier realized that you had a lot more items then you had estimated, NOW why would my carrier do that?? Very easy question to answer, He wanted to save you money? A lot more money because your items would have weighted close to 15,000 lbs, you wanted an estimate for 6,000 lbs...You didnt mention that in your RR, did you? On top of that why would your husband sign an agreement he didnt read? I mean business class 101 teaches everyone to read what they sign, which clearly stated that you were entering a NEW agreement, which had a BRAND NEW delivery on it, which was in writing which is why you can not legally do anything because YOUR HUSBAND signed it, so you can sit here and bash GLOBE all you want but YOU signed the agreement and NOW want us to go back to the original agreement because NOW its more convinient to you...Come on Leigh Sauer, I think you know better then that...Its easy to point the finger and play the blame game but your not involved with delivery 45 customer in 2 weeks, with each customer thinking they are the only one on the truck, with each customer lying about what they are bringing and each customer wanting to pay less, each customer crying about needing their stuff delivered 3000 miles in 6 days during the busiest months of the year...You can bash all you want but until you become more reasonable in expectations, this is going to continue..and for that person that says that this only happens with online quoting companies, that is an absolute LIE! Look up Mayflower, Allied, ATLAS on the internet...They have SCAMMED everyone, they started the scamming with the cubic footage method, so please DO NOT write about stuff you simply do not know about, I called this so called customer several times to offer compensation and never got a response, so is it a real customer or some one trying to bash Julian and/or Globe...When I asked Julian about this he simply told me he did everything to help you but you immedately threatened him with the police and treated him like a criminal, cursing and yelling, all that you did not mention in your ROR...

So if you want go ahead and write another rebuttal but at least try to be honest about what YOU did wrong in this move, why sign for something and NOT read it, cause you wanted to save money beause you knew you messed up and when you saw it wasnt beneficial then WE SCAMMED you...PLEASE, Just stop with the I am the victim act...Call me if you want to sort this out and STOP shifting responsibility.

Chris M.
Supervisor at Globe

Below is an email sent by me, a customer, involved in a Globe Scam and the response I received from my Sales person! 
My email sent after numerous days of no responses:
Julian,
Today was the last day in the window your provided me that my belongings were supposed to arrive in California.  Im assuming your "boss" is still on vacation?   I must say this is the worst business experience I have ever been involved in. I have tried to speak to customer service and dispatch and of course, they say they will "look into things and  call back" and proceed to never call back and never answer my repeat phone calls.  There has been 6 reports in the last 2 months to the BBB pertaining to the way Globe does business.  The reports basically state scam, unethical, theft, damaged goods, etc.  I was informed that the company is now being investigated.  FINALLY! 
 
When I piece it together, it was actually a pretty well planned out scam.....
 
1- quote customer over the phone - they sign
2- load all customer belongings in a truck on moving day-THEN tell customer the cost will be double and to sign another agreement that mirrors the initial agreement with the exception of cubic feet instead of lbs. (The Globe rep. adds in that the salespeople always do this and they just want to save us $$)
3-NO COMMUNICATION FROM GLOBE MOVING FORWARD- wont return calls or take accountability for anything
4-Customer reads fine print in new agreement that states belongings could now take up to 21 days after  latest requested move date
5- THE GRAND FINALE- take cash only on delivery.  How could you take any other form of payment?  Customer wouldnt pay  after the nightmare Globe put them through.  They would simply stop payment. 
 
*The KEY is to take advantage of the customer at at time when the are most vulnerable and emotional...DURING A MOVE ACROSS THE COUNTRY!!
 
This move will end up costing us thousands of $$$$ in hotel expense, business expense, lost time and lastly grief.  Feel free to forward to your boss when he returns....
 
Good Day,
My Name

FROM MY GLOBE SALES PERSON JULIAN
Listen,
I do not appreciate you calling me a scammer, all I did was try to help you out. I will no longer assist you on this situation, you are absoletly wrong about this "Process" and I did not partake in any of this...
 
but here are a few questions you might want to think about...
 
How did my carrier know that your husbadn would sign the new agreement?
Why did you stick to the original agreement and have the truck weighted....?
 
Have I NOT offered to help you as much as I can at the same time talk to Chris (who is NOT back yet) about helpin you on this move...
 
Think about it, I do not have time to defend myself for stuff I have NOT done, contrary to your belief the majority of my moves have gone excellent!
Good Luck!
 
 
 
GLOBE MOVING
Julian R. Jaramillo
Senior Moving Consultant
E-Mail: Julian@Movingglobe.com
Toll Free: (888) 278-8121
Direct: (877) 221-9355 
Fax: (323) 203-1093
 
"Extraordinary people do daily what ordinary people do occasionally .."
- Show quoted text -

If you saw anything for the Spurr family on that truck let us know. We had things packed , weighed, crated, etc on June 20, 2011. July 5 still no goods in Fayetteville, North Carolina and when we actually got a living breathing human to answer the phone we were treated very rudely and still have no clue where our goods are.

From what the OP wrote, I'm certain the mover did scam the consumer but the mover did not do anything against the law.  The problem began with the consumer going online to seek out quotes...the consumer assured themselves of getting ripped off.  Whether something is in a storage locker or not, packed or not, the mover needed to see the items prior to the move.  By contacting a mover online, the mover has the ability to legally avoid coming to see the items to be moved, and that is part of how the consumer gets ripped.  If consumers want this insanity to stop, the consumer will stay offline to find a mover and go online to research the mover.  In fact, all someone needs to do is plug the term 'moving scam' into yahoo or google, and you'll find so many articles and websites that tell consumers how to avoid this insanity, stories of the moving scam, and keeping away from these scam movers.

By not seeing the items, the mover also has the ability to escape the binding NTE estimate a whole lot easier.  Even a legit mover can challenge the amount of a binding NTE estimate if the amount of goods to be moved appears to materially exceed the estimate.  Simply having a binding NTE quote therefore means nothing with a less than reputable mover.  So when the consumer wanted to have the mover abide by the terms and conditions of the move....the contract the consumer signed was already null and void by that point.

Insofar as what happens at delivery, suffice it to say there will be damage.  Expect the settlement to be non-satisfactory ($0.60 per pound, if the claim isn't denied due to packing by owner) but then that's what happens when the consumer decides to sign up with an online mover.  There is little an attorney is going to be able to do either; an attorney will be limited by Federal Law that only allows the attorney to sue for amounts per the contract and not more.  You won't get replacement value - of that there is no doubt.

Online movers make it seem like full service moving is cheap.  It isn't.  Moving is quite expensive and reputable movers only make about 5% profit or less on each move.  So when a reputable mover quotes one amount, and an online mover quotes 20%-50% less, the scam is about ready to be sprung on someone.  Scam movers in the end, will cost you far more than a reputable mover in terms of damaged items, stress, increased packing and pricing, etc...  Best of luck to you.

Deal the issues this customer brought up, Globe, or we can all assume you did the customer wrong as posted. No competitor is going to have the imagination or patience to write the epics that have been posted about y'all here. Scammers don't like to work that hard. Talking? Maybe. Writing? No. not in this kind of detail.

In response to Chris M accusations: I am a real customer. I have a BINDING NOT TO EXCEED quote in my hands. My estimate was based on 3000#.  The load weighed in at 2800#. Yes, that is 200#  LESS than the estimate. Therefore, I see no reason why the price went UP once my items were on the road. Your dispatcher was rude beyond rude - if he is your idea of quality customer service - good luck staying in business. My customer service agent Julian in Garden City (whom I tried to call and email but did not get return calls or emails) said your company is not a broker, that you have your own trucks. However, my items were picked up with a PENSKE truck, then dropped in Tacoma WA to AMAR Express. The driver of AMAR express stated he did not work for GLOBE.  I was to have received (and signed) a "terms and conditions" prior to my load being picked up. I asked Julian three times for this, never received it. 
Not only was the price changed to a higher amount and the load weighed less than quoted, my BINDING NOT TO EXCEED quote INCLUDED the following:
* Disassembly and Re-assembly of any Standard Furniture
* All Loading and Unloading
* Door to door, Pickup & Delivery
Do these statements look familiar, because I am quoting from the Moving Quote I have in my hand. 
Disassembly and Re-assembly: My items were already dis-assembled and in an 8 x 8 storage unit.
NOTHING was re-assembled. 
All loading and unloading: Only if you want your items unloaded in a vacant parking lot.
Door to door, Pickup & Delivery: HAHAHA.  Once my items were transferred in Tacoma, the driver stated he had a 70 foot semi and could not make the turns to our home, let alone up the driveway. We had to meet him in a parking lot, where he unloaded the items to OUR pickup and trailer, then stated that we needed to stack the items on the trailer, since he ONLY unloads - not stacks. Then it was up to us to drive the load to our home where we unloaded TO THE DOOR ourselves. (Keep in mind, that was included in the price, but did we get a DISCOUNT since that could not be fulfilled??) NO. However, the driver did state that if we wanted him to come to our DOOR and unload the items it would cost another $500+.  Or we could pay $500+ for it to be shuttled to our door in a smaller truck. 
Since you are the owner, and have the nerve to discredit me as a paying customer, I am sure you have access on your computer to look up my order number and find I AM REAL and I AM VERY VERY UPSET with your whole operation.
Reference Number: G391170
I also have the license plate number of the moving truck, and three witnesses.
Would have been nice if you got involved in this mess earlier and had Julian, Abraham and the driver all on the same page with my BINDING QUOTE and what it INCLUDED. 
PS. My Oscellating Tower Fan is busted. And note to the Carpenter Family - part of your load was taken out of the truck onto the parking lot, looked like an item rolled onto the parking lot and under the truck, hope you get it. If not, I would be happy to go back to the parking lot to look for it, as I have morals, and I won't even charge you for the time and effort.

Many of these complaints are fabricated by other carriers, it is sad that competitors have to resort to these type of tactics to discourage customers in using the company that they want to use. Truth is your move can go wrong with any company, Mayflower, Globe, Allied, Nationwide, North American, United... The person that will dictate the outcome of your move will be your estimator with his level of commitment, communication skills, rapport with customer, experience and more importantly honesty.

but its also up to the customer to understand the pricing method of how they will be charged, its actuall a very easy concept and if you have a good estimator that takes the time to explain it, well then you should not have any issues, if the customer gives a pretty detailed list of the heavy items going and the estimator does a good job at overestimating the items, then there is NO reason why the customer should weight more...BUT if the customer brings 30-40 more boxes then originally indicated then what can you really expect..

Bottom line is some people want something for nothing and when they do not get it, they complain, it is impossible to please everyone but being in this industry and taking our job serious...We certainly try, I do not know who this customer is or if your even a real customer, if so I challenge you to contact me at GLOBE and lets discuss how you paid more then what was originally quoted after reviewing your weight tickets and the quote you were given and I assure you that somewhere along the line you added much more items then you originally indicated...Guaranteed.

We only charge the same price per pound whether you go over or under the reserved weight. Other companies charge you a penalty.

I am certain this "Review" is just another company trying to discourage customers in using our service because our price per pound is better then most brokers and we are not even brokers, we just do not feel like we need to charge a customer a commision as brokers do (BINDING ESTIMATE FEE)...

Thats the real difference.


GLOBE MANAGEMENT
Chris M.
Chris@movingglobe.com
1.888.278.8121