Complaint Review: GMAC Mortgage Corporation - Waterloo Iowa
- GMAC Mortgage Corporation 3451 Hammond Avenue Waterloo, Iowa U.S.A.
- Category: Mortgage Companies
GMAC Mortgage Corporation Faliure to report current payments made to account Waterloo Iowa
I should also mention that I have never been allowed to refinance at a lower interest rate. My current interest rate is 11.42%.
When asking GMAC for an explanation of my account they insist that I have to go through my bankruptcy attorney and when I go to my attorney he tells me to contact GMAC. The bankruptcy is due to be discharged within the next couple of months and GMAC have been paid for the delinquent amount that was reported in the bankruptcy that was owed to Fairbanks Capital Corporation before they (Fairbanks) sold the mortgage.
I have been trying for a year to get GMAC Mortgage to update my payment information and remove unexplainable charges from my account. My account has been current since a post-petition filed by GMAC attorney Fisher and Fisher of Chicago, IL and my bankruptcy attorney David Ucherek of Urbana, IL May 2005. The post-petition payments were to be paid from May 2005 through October 2005 and then I returned to making my regular monthly payments.
Each month I receive statements showing that I am two to three months behind, yet I have not missed a payment for the past year. I have made contact by phone several times and have received conflicting stories in regards to my account. I was once told by a reprsentative that the problem was probably because my information had not been updated in their systems. This was several months ago. How long does it take to update current information.
I ask for an explanation of late charges and was also told (1) My payments are due on the 15th of the months and I have a 15 day grace period. Yet I am still charged late fees. (2) I asked if my payments are made by the 30th of the month does that constitute late charges and was told "absolutely not". (3) I ask that they explain the "Other Expense" and was told that they did not know what they were for and would have to check into them. I have yet to recieve an explantion.
In conclusion: Mortgage companies, no matter how big or popular, should not be allowed to abuse consumers; and should have to provide accurate and timely accounting to the consumer.
I will not give up until GMAC (1) Explain the additional fees, in writing (2) Update my account to show all payments are current (3) remove the late fees, or justify them (4) remove from my credit report that I have been 30-120 days behind in my payments (5) and provide written documentation as to all of the above.
This report was posted on Ripoff Report on 09/28/2005 02:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gmac-mortgage-corporation/waterloo-iowa-50704/gmac-mortgage-corporation-faliure-to-report-current-payments-made-to-account-waterloo-iowa-158713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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