Good Sam Roadside Assistance Terrible service, on hold 45 minutes!!! Nationwide

 Our van broke down on the way home from camping… This company claims to specialize in camper vans and RVs. When I told them we had a hot air balloon basket in the vehicle I was told they did not cover commercial vehicles. This is our hobby ...My husband is a private hot air balloon pilot and through the FAA is not legally allowed to run a business so they tried to get out of towing us at first because of that. I had to speak with three different people and give the SAME info to each person (and had to repeat myself multiple times to each person), and was on the phone with them for 45 minutes, meanwhile sitting on the side of the interstate. They sold me on this membership telling me they would toe up to 100 miles to the garage of our choice. This was a Sunday afternoon on a holiday weekend ...

when I asked them to tow us 72 miles to our home they refused, telling me that was not covered in the plan I had purchased. They said they would simply toe us to the nearest exit to the nearest garage willing and able to repair our van and they would cover a hotel while we waited for the local garage door open... 2 days later! Now I'm no rocket scientist but towing a vehicle 72 miles would be cheaper than towing it to the nearest garage and then paying for a hotel...

We finally gave up and the police officer who stopped to help called a local guy just to get us off the side of the interstate. A friend who was camping with us over the weekend stopped and offered to call AAA, since she had AAA. It only took her 10 min to get a tow truck en route. Though they did initially send a tow truck that wasn't big enough to tow our van, it was a simple 5 min call to get the right size tow truck on the way. When I called Good Sam on the next business day to complain, the guy on the phone laughed after I told him I was upset. They did go ahead and refund the remaining balance on my account but then the guy hung up on me! I did call back to report the guy who laughed at me and hung up, and the supervisor was polite and said he would review the phone call, but we cancelled... Going with AAA!