Report: #1035216

Complaint Review: gorenter

  • Submitted: Sat, March 16, 2013
  • Updated: Tue, March 26, 2013
  • Reported By: cdaniels36 — chandler Arizona
  • gorenter
    11022 n 28th dr.
    phx, Arizona
    United States of America

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dont use gorenter....After moving out, the company decided to replace the entire house full of carpet and paint at super high prices and do repairs that were not needed. charging us over $18,000 for repairs....then collection fees of over $4000.they provided pictures of the house for proof but in the pictures there was no damage to the carpet or paint. the repairs were things that needed repair before we moved in.

the owner lives out of the country and had no idea if the repairs were needed and therefore accepted them and they fooled him as well. they used a bait an switch tactic as well. They showed us the place on way, then after we signed a lease they added a gate to the pool, so we took it down and put it in the garage, now they are charging us for it to be put back they are charging us $18,000 and $4000 for collection experts....

This report was posted on Ripoff Report on 03/16/2013 07:53 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Pictures show nothing about paint and carpet

AUTHOR: cdaniels36 - ()

The pictures help my case because the paint and carpet are fine. The holes in the walls are 2 and one is one inch and the other is three inches, not a big deal to fix . Drywall repairs about $50 not $5000. Picture of sink with disposer off is because it broke and the management company never fixed it, which is in the lease agree my that they would repair. Pictures of the ugly barbecue was like that when we moved in. I have pictures of that from when we moved in and ahold have been fixed by management but was never done and I never complained about it cause I had a grill already . The door that has a one inch hole is my fault I guess cause I accidentally opened it and it pressed a. One inch hole at the top , not thousands of dollars either .
Next the trim between the tile and wood floor came loose and is about a thirty dollar repair that management is responsible for as well. The drawer picture I have no idea what that is showing???
So why spend $4500 on new carpet???? And $5000 on new paint for the entire house????? And the trash left in the garage is because they only allowed us 48 hrs to get out!!!
We did the best we could but that should cost around $50 to clean at most .
So why $18900 dollars,????????collection fee of 40 percent of 150 dollars is about what I should pay. Good luck in court cause I will take you there gorenter
........Ripoff report
They are not showing any reason for any of the large charges ..look at the pictures and look at the charges ..,,, they don't match up....
That's why
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#2 REBUTTAL Owner of company

Additional photos from eviction


According to the complaint, there was no damage to the house.  Please review these additional photos of the condition of the house when they moved out.  Please decide for yourself if there was no damage to the house as was claimed in the original complaint.
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#3 REBUTTAL Owner of company

Additional Photos from Eviction...


Attaching additional photos from when the tenant was evicted.
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#4 REBUTTAL Owner of company

Photos of the home upon tenant's moveout


The attached photos, that were taken in October 2012 after the tenant was evicted for non payment of rent, clearly show the condition of the home and in his words, "in the pictures there was no damage to the carpet or paint."  Please review the attached image and decide for yourself if there was no damage to the home.  It was not just carpet and paint, but included trash haul, major clean up, patching holes in paint along with the numerous stains and tears in the carpets.  Again, the owners of the house chose their own contractors to do the work and paid them directly.  We are collecting the money on behalf of the owner that is out all the money to repair the damage in the house that the tenants caused.
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#5 REBUTTAL Owner of company

GoRenter represents the Owner of the home


The tenant signed a lease beginning January 6th of 2011 and ending January 31, 2013

Tenant was evicted in October 2012 for non payment of rent.

Owner currently has a judgement against the tenant and our collections department has been attempting to get a payment arrangement signed by the tenant but the tenant has refused to do so.

The amount owing includes not just the maintenance on the property but the fees for the eviction, default fees, marketing fees and rent owed to the owner until property was re-rented.

The tenant did agree in his signed lease that if their account went to collections that they would pay a 40% collection fee.

We have before and after pictures which without a doubt show holes in walls and damage to the paint and walls as damage done by tenant.  A garnishment is being filed to collect on the first judgement along with a lawsuit against the tenant for the additional damages after the eviction.

The owner is very aware of the damages and charges as the owner maintains the property and the owner hired the companies to do the work and he was billed directly from the companies and paid by him directly. Gorenter was not involved in the cleaning up of the property.

We have asked the tenant to agree to and sign a payment arrangement for the full amount owing to the owner and he has refused to sign one. The tenant has been informed of our intention to seek legal remedies on behalf of the owner which will only incur further costs to the tenant. We have told the tenant that we wouldn't seek garnishment from his employer on the first judgement if he will sign the payment arrangement for the full balance owing.
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