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Report: #529521

Complaint Review: Government Grant Solutions - New York New York

  • Submitted:
  • Updated:
  • Reported By: Ralph — AUSTELL Georgia U.S.A.
  • Author Confirmed What's this?
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  • Government Grant Solutions 305 W Broadway #114 New York, New York United States of America

Government Grant Solutions money help 8004756581 stolen information, thives, not authorised to debit account New York, New York *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*UPDATE Employee: Resolution offer

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I found several charges to my bank statement which were authorized.
I called the phone # listed on the statement and ended up dealing with some so called customer service in Thailand. I finally got a hold of an agent in the states(?) do not know for sure. The lady claimed she was crediting back 6 different charges. This was on or about Nov. 1, 2009.
As of Nov. 27 nothing has been done and no one answers the phones. The customer services # issued to me were RC12767193, RC12767191, RC12767190, RC12767192 for a total of at least 6 charges totaling $115.70. 



EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E. According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days. If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges. Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER! Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get. And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state. Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth. If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form. CHARGES TO YOUR CREDIT CARD If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here. Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action. And good luck Let us know how you do! ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com Rip-off Report PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 11/27/2009 01:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/government-grant-solutions/new-york-new-york-10013/government-grant-solutions-money-help-8004756581-stolen-information-thives-not-authorise-529521. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Resolution offer

AUTHOR: Customer Service Administrator - (USA)

POSTED: Thursday, December 10, 2009
I apologize for any misunderstanding regarding the services you've been receiving from our company. I have located an account with the information on this post.

There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated 4 times throughout the ordering process - on the sales page, the order page, the confirmation email, it is also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the service and see the value of it for their self before they are billed for it. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We would not have charged you had you called customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. That is why we have the Terms and Disclosures posted on the sales site directly above or below the "Ship My Kit" Button depending on the site you order from.
Here are the Terms and Disclosures that are located directly below or above (depending on the site you order from) the "Ship My Kit" Button. Also the first paragraph of the Term & Condition refers you to Terms and Disclosures on the sales page.

For your security, all transactions on this site are protected with Secure Sockets Layer encryption. By clicking "Ship My CD", I am ordering the Grant Master CDand trial membership for $2.29 S&H, after the seven day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the fourteen day and twenty-one day bonus trials to Search Market and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy / Terms and Conditions. Charges will appear on credit/debit statements as "www.mygrantsite.net". For questions, call 1-877-495-1145

The Information on our Grant Program Software CD is general information that you can find for free on the internet. We have gathered the information and put it on an easy to access and navigate CD for your PC. This saves our clients the time and let's face it frustration of having to search out this information on their own. That is why our Grant Program Software CD is free and you only pay $2.29 for the Shipping and Handling. Along with the Grant Program Software CD you receive a 7 day free trial to our Grant Members Site. This is our members website were you will be able to learn the entire process on how to write and submit a grant proposal. It is easy to start utilizing the Grant Members Site by simply watching the tutorial videos that explain how to access all of the features on the site. Our team of writers, headed by acclaimed Grant expert Dr. John Porter, provides a monthly cover story that provides the newest information on Grants and Grant related topics. We also provide a quarterly news letter that provides in-depth information on current trends in government and private funding, as well as the latest financial advice on how to find and manage grant money. You will be able to search grants through multiple grant sources. You can search for Federal, State, and Private Grants you can also search for Scholarships. Another exclusive feature of our Grant Members Site is that you can enroll in the Grant A Day program where a Grant is given out daily. In three easy steps you can apply for the Grant a Day program and you will be eligible for it as long as you are a member of the Grant Members Site. Here is the link to our testimonials site http://members.granttestimonials.com/ where you can read what some of our successful clients had to say about our program. Another feature we offer is our live one on one chat representatives. They are available to answer any questions you have along the way. All these features and more are designed to help you be successful in locating, applying for, and receiving a Grant. The information that is offered through the Grant Members Site is more extensive than what other companies sell in coaching programs that cost a thousand dollars or more. So we feel that we are offering our clients the best value in the industry. We offer all this for a reasonable monthly fee of $39.95. When ordering our Grant Program Software CD it also includes two fast action bonuses. The first fast action bonus is for access to our Search Market Member Site for a 14 day free trial, where we offer one on one live chat assistance and it teaches users how to make money using Google's AdWords and AdSense Programs. Customers can use these programs to create Google AdWord-based Advertisements and place ads on Google searches using Google AdWords. They can do this either for their own sites or they can use Google AdSense to funnel traffic through their sites to other sites and get paid for the traffic they generate. After the trial period, there is a reduced monthly membership fee of $7.95 because you are already a member of another of our programs. The second fast action bonus is a 21 day free trial for Network Agenda, an affiliate company. This site offers an online date book service that will allow you to keep track of your daily schedule and will even send you reminders to your email and/or cell phone. After the 21 day free trial the service is $9.95 a month. We offer these trial periods to give our clients a chance to use our service and see the value of it for their selves before they are billed for it.

There have not been any unauthorized charges, as the services are part of ordering the CD, however, we do understand that misunderstandings can happen from time to time and we are happy to assist any customer that misunderstood what they were enrolling in online.

If there is something additional that I am unaware of, please contact me directly on my cell phone at 1-435-773-1795, or via email at customerservice@cshelp.org and I will be happy to address your concerns immediately.

If you are another customer that would like to reach customer service, their number is 1-866-396-5695 and they are available Monday - Friday: 9am - 9pm, Eastern Standard Time. There you will find a happy, helpful agent waiting to assist you. If you feel you were not treated fairly or have a concern you'd like to discuss, please contact me ASAP via the cell phone or email address I have provided above.

Have a Great Day,

Online Customer Support





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