Grasscity Refuse to reship/refund for missing merchandise Netherlands Internet

 I ordered 3 glass pipes from Grasscity around July 1. When the package arrived (July 8), there was only 1 piece. I immediately contacted their customer support and explained the situation. Rep said that they will re-ship the missing piece which will be from a third party vendor. Fast forward another week, nothing arrived. On July 15, I emailed them and asked for a refund at this point. Their rep said that the missing pieces were shipped, therefore I couldn't get the refund until I return the package. On July 28, still, nothing showed up. I email them again for reshipment tracking. Rep said he would get it back to me within "24 hours" and reassure me that "they got this covered." August 3, still nothing, email them again today, but I don't think they have any intention to reship/refund for the missing merchandise

Here are ss of my email with their rep imgur.com/a/Ve52A