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Report: #1422192

Complaint Review: Great Value Vacations - New York

  • Submitted:
  • Updated:
  • Reported By: Allison — Shelby Township Michigan United States
  • Great Value Vacations 486 Sunrise Hwy, Suite 200 Rockville Centre New York United States

Great Value Vacations Great Value Vacations Scammed New York

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After purchasing my GVV vacation voucher off of Groupon, I went to redeem the voucher on GVV's website to pick my travel days (as you do.) Not only was the website down, but after a phone call with a 20-min hold time, I learned that their whole system is down and has been down for weeks.

I asked the GVV representative for an ETA on when the website will be fixed so I can book my trip and she said to "call back tomorrow." 

So I did. For the past 5 days, I have been "calling back tomorrow." 

Today, I spoke with someone who again said, "call back tomorrow." At this point. I've had it. I literally don't have my flight booked because their system is "down" and my. Trip. Is. In. March. I asked to speak to someone who could give me a more solid explanation or ETA, and she hung up. 

I just got off the phone with Groupon, who after verifying with GVV that I have not redeemed the trip, will give me my full refund of $1800. 

Long story short. It's "FINE" because at least I got my full refund but honestly, I don't know how legitimate this company is, so just avoid at all costs.

This report was posted on Ripoff Report on 01/10/2018 12:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/great-value-vacations/new-york-11/great-value-vacations-great-value-vacations-scammed-new-york-1422192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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