Green Dot Corporation was inpersonated over the phone. kimberly mckoy,exroommate used personal info to order a debit card in my name. Monrovia, California

I filed my taxes through turbotax/greendot corporation. you can choose to have your monies placed on a visa debit card/so that the route i went. i used my ex roommates computer and she kimberly mckoy- called turbotax/greendot and inpersonated me. All she had was my social security number,birthdate and my name. Greendot just sent this broad a visa debit issued in my name. Unbeknown to me my taxes had been released from the Irs on august twenty seventh.By the time i got the letter from the Irs on september the eight, she had spent my entire tax refund of 5,335.67.  I called the number on my visa debit that they issued me after filing, thinking my money was on the card.....ha,ha,, The joke was on me, all i heard was this card is invalid. I tried it again, same response...So i called Greendot to find out, what was up. Just to be told that miss Thompson ,you reported your card lost on the second of august.  I told the operator that no i did not. She started talking stupidly and i cursed her out.I  was on the phone with the irs and greendot at the same time...My point is that they just issued this woman a card in my name without proof of identity. I sent in copies of my id,social security card, duke energy bill and the Irs letter-Also police report. Do you  know this a--hole from corporate (greendot) told me that once the monies was spent off the card. That theres nothing they can do...What a load of bs.  The irs told me that once they releash your funds its out their hands. The police seem like they dont care, this b---- is still free. Ive called all the merchants she went to and put in fraud reports. She opened accounts with my money and paid her bills,went shopping etc...