Green Dot Corporation MoneyPak Green Dot has taken $300 and I want it back! Pasadena Nationwide

 On October 31, 2014, I purchased a Green Dot Money Pak card from Kroger and loaded it with $300 to take care of some online bill pay.  I do this every 2 weeks as my prepaid card activity will prove.  I normally load my prepaid card via www.greendot.com because it is easier than doing it over the phone.  I attempted to load my prepaid card, everything looked to be going ok, then a message popped up on the screen stating that it has been requested that the funds of my moneypak be transferred into the bank account of ??  And left no name.  And told me to give it 2 business days before I try to access my cash. This was really odd since I have never seen any messages like this before, only confirmation of my completed transaction. 

I immediately call my card holder customer service to see if they had the request to put the funds into my account, and they said NO, to go ahead and give it the requested 2 business days.  I contacted Green Dot corporation to inform them of the activity on their website and I was told that it seemed strange and that they can definitely  help me if I gave them the moneypak number and a copy of the receipt.  I gave them all the information they needed and I have been given the run around for 2 long weeks!!  I had to e-mail and fax documentation twice because of claims that I was not cooperating.  WTF?? I had every confirmation that the information had been sent and actually had to email it while I was on the phone with a rep!  Because of them my phone will be disconnected over the weekend and they do not care.  This has caused so much financial stress and I do not know what to do anymore!

I did not give anyone the number to this money pak card, the transaction was made solely between me and www.greendot.com. How does a company know nothing about "messages" that pop up on their website??  No one there has ever heard of a message like this which is making me believe it is an inside thing.  Green Dot Corporation, give me my d**n money!!!!  I do not have extra money to give to anyone!!