Green Dot Prepaid Card Unknown Lies about Replacement card whereabouts, more lies about how long it takes for new-card arrival Pasadena, CA Nationwide

On 3/5/16, I reported my Green Dot prepaid card lost. The account was cancelled, and I was told it would take 2 days (days) to send a new one. It's now been 10 (ten) days. Last week, I checked the status online and got a message saying it had been mailed. Great. 1st class mail takes 1 day, 2 at most to transit the country. As of today, still no card.

I contacted customer service yesterday. The person I spoke with did not understand English very well, and was clearly reading from a script. I followed up with that waste of time by writing to two other "contact us" links. Today, I contacted customer service by chat so I could copy a transcript. I asked to chat with a supervisor. I was told then that the processing time is two weeks! No matter what I tried, he would only say, "I'm sorry, but it's two weeks, can't tell you anything else, can't track down where the card is, sucks being you (paraphrase)." I asked why I was told two days initially, when this is obviously a lie, and he could not/would not offer an explanation. When I asked to speak with his supervisor, I was told there was no one higher than him to speak to.

I have filed a complaint with the BBB of Pasadena. In the meantime, I can't access my funds until... who knows? That means bills and rent don't get paid, and worst of all, I can't even buy groceries to feed my family. This is utter BS. Someone somewhere is flat out lying. If there is a legal course of action to pursue, I would do so. Perhaps I ought to contact my state Attorney General's office, or perhaps the FDIC or CFPA. I can see from other comments here that all the pre-paid services conduct business in the same way.

I am rip-snorting mad, with a hungry family, and nowhere to turn.