Report: #1435027

Complaint Review: Green Geeks - Agoura Hills California

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Submitted: Mon, March 19, 2018
Updated: Mon, March 19, 2018
Reported By: Website Hosting Customer — Online Missouri United States

Author Confirmed

Why?

Green Geeks 5739 Kanan Rd Suite 300 Agoura Hills, California United States

Phone: 877-326-7483
Web: www.greengeeks.com
Category: Internet Service Providers

Green Geeks GreenGeeks.com Shut down our website until we clear off files infected by a virus on their server. Agoura Hills California

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Green Geeks have again shut down our website due to their server being compromised by a trojan or virus. They suspended our site with nothing showing but a '404' error until we go into Cpanel and find the affected files on our account and remove them.

We pay for 'managed hosting' with Cpanel access. The hosting company are supposed to provide security, virus protection etc in a managed hosting situation.

Never in 30 years of managing my own websites, design etc have I had a hosting company basically hold my website hostage until we clean up after a virus, trojan attack that occured on their server.

They even provided us a list of affected files but insist that we have to login and find the files and remove them again in a 'managed hosting' situation.

Yet another lame hosting company that obviously just do not want to do any work themselves but they want to get paid.

This report was posted on Ripoff Report on 03/19/2018 10:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/green-geeks/agoura-hills-california-91301/green-geeks-greengeekscom-shut-down-our-website-until-we-clear-off-files-infected-by-a-v-1435027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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