GREENSTAR HOME SERVICES MISLEAD, DAMAGE AND SELL NEW STUFF LAS VEGAS Nevada

One of my A/C units at my property was broken on Sunday, July 30th and I have called and arranged a service visit with Greenstar Home Services  on Monday, July 1, 2013. A technician came over to my property in the afternoon, same day. After cheking the units, he mentioned that capacitor and contactor of the broken unit was in bad condition and they need to be replaced. He also suggested installment of a part called Hard Start Kit that may extend the life of the unit a couple of seasons. He also mentioned that his Company could replace both units at a cost roughly about $3500 a piece + the amount I would be paying for the repair. Considering the information given to me, I have decided to proceed with the repair. He replaced/installed three items $307 a piece (According to HVAC Parts and Supplies Website, the retail prices of the parts replaced were; capacitor:$20, contactor: $8, and Hard start Kit: $10). I have paid a total of $1019. Following the repair, the unit appeared to be working, and I have paid the requested amount using my credit card.

I noticed however that the repaired unit is not working in the morning of Wednesday, July 3, 2013, and called the Company to schedule another appointment. The same technician  came to my property, same day. After checking the unit, he stated that the fan motor was locked on and the condenser unit was damaged and suggested replacement of the whole unit as the best option. Since I was not satisfied with the explanation given to me and the cost of replacement was substantial, I wanted to seek for second opinion. I asked the technician to remove the parts he installed on Monday and refund the payment I have made excluding the diagnosis and tune-up fees. Upon his refusal. I asked him specifically to leave any parts he installed on the broken unit and declined his offer to replace the whole unit.

I have talked to one of the managers over the phone, and explained my position and asked him to refund the amount charged on my account. He told me that he would look it in detail and get back to me on the same day. Since the following day was Independence Day, I couldn't do anything but to live through July 4th at above 110 F temperatures. I have called the same manager on July 5, 2013 twice to discuss the issue further but I was told that he was not available on both occasions.

A second Company has visited my property on July 5, 2013 to asses the broken unit. When they inspect the unit, they noticed one of the parts replaced, the capacitor was missing from the unit for some reason. They also noticed that the second item replaced was not the correct one (a single-pole one rather than a  two-poled one).

On Monday July 8th, the General Manager of the Company called me back and we discussed the issue. He offered to replace the unit for a price tag of $2950 + $1019, equaling to $3969.  Since I had a price quote for replacement of the unit for about half of the price offered by him, I declined. He then offered me to replace the fan motor for free of charge, stating that it may put the unit in working condition. After going through the written statements made by Green Star technician and two other technicians, I came to conclusion that the replacement of the fan motor would be a waste of time, and prolong my family's one week no-A/C ordeal even further 

Eventually, I got the unit replaced with a brand new one with a price tag of $ 2000 by another Company. As of July 9, 2013  my  A/C service was restored to where it was supposed to be with a payment of $1019 to Green Star Home Services for nothing in return and a payment of a $2000 for a brand-new unit  to restore the A/C service to my property.

As summarized above, the handling of my A/C service request  by Greenstar HS has not only failed to repair the broken unit but also caused a damage on the condenser of the unit which was assessed as in fair condition the Company's technician on his July 1st.